Senior Bank Teller

SmartBank; Franklin (TN); On-site; USD 36,000 - 46,000; Full time

Job summary

SmartBank in Franklin, TN seeks a Senior Bank Teller to deliver exceptional customer service and handle a wide range of banking transactions. You will greet clients, manage the lobby, process deposits and withdrawals, and assist with more complex transactions in a fast-paced environment.

The role emphasizes accuracy, teamwork, and a solid foundation in cash handling with a commitment to regulatory compliance and growth within the bank.

Qualifications

• Requires high school diploma or equivalent.
• Experience handling cash and providing customer service.
• Banking experience, including cash handling and basic account duties, preferred.
• Good math, computer skills, and attention to detail.

Responsibilities

• Provide excellent customer service and greet clients in person.
• Process deposits, withdrawals, and other transactions accurately.
• Handle more complex financial transactions as needed.
• Assist with lobby management and direct inquiries to appropriate channels.
• Cross-sell banking products and maintain regulatory compliance.

Skills

Cash handling

Customer service

Banking experience

Math skills

Computer skills

Communication

Attention to detail

Team player

Education

High School Diploma or equivalent

Tools

Teller Drawer equipment

PODs & Recyclers

Job description

Senior Bank Teller# Careers## Senior Bank TellerApply: Franklin: Full time: Posted Today: JR100178Looking to join a Great Place to Work Employer and become a valued member of our growing team? At SmartBank, we're not just offering a job; we're inviting you to be a part of a culture built on excellence.At SmartBank, we're not just offering a job; we're inviting you to be a part of a culture built on excellence. At SmartBank, our benefits package is designed to enhance your life. You'll enjoy medical, dental, vision, life, and disability insurance, as well as a 401(k) plan with a 4% employer match. Our generous paid time off (PTO), SmartFlex Days, and 11 Paid Company Holidays promote work-life balance. Engage in paid community involvement, enjoy company apparel, and access tuition reimbursement for your growth.**About Us**SmartBank is rooted in our core values: Acting with Integrity, Being Enthusiastic, Creating Positivity, Demonstrating Accountability, and Embracing Change. Our team lives and breathes these values to fulfill our core purpose: creating \"WOW\" experiences for our clients. For over 19 years, we've been delivering on this purpose in Tennessee, Alabama, and Florida, and we're continuously expanding our reach. Our team is empowered to care for our clients and actively participate in the communities we serve. At SmartBank, we prioritize individual needs, set high expectations, and celebrate achievements – that's the SmartBank way.**Our Senior Financial Services Representative will be responsible for:**Providing excellent customer service by meeting the needs of clients in an efficient and friendly manner. Enhances SmartBank’s image through pro-active client-driven service. Processes more complex financial transactions for SmartBank clients.**Major Duties and Responsibilities:*** Embodying SmartBank's Core Values and Core Purpose.* **Follow and embrace the SmartBank Way*** Serve as the primary point of contact for our clients, providing exceptional service, and directing inquiries to the appropriate channels.* Engage in daily Lobby Management tasks, including warmly greeting clients, offering hospitality, making introductions, and ensuring refreshments are available.* Accurately receives deposits and payments for all types of SmartBank accounts, verifies cash and negotiability of checks and issues receipts, giving credit for funds according to Bank policies. Provides clients with account information.* Cashes checks and accepts withdrawal requests in accordance with Bank policies, referring questionable transactions to supervisor for approval.* Provides special services as needed; including, redeeming US Savings Bonds, issuing Official Checks, coin deposits and coin orders.* Processes payments for SmartBank credit cards, local utilities, and other services. Ensures that payment information is transmitted to appropriate agencies by daily cut-off..* Complies with all applicable federal, state, and local banking and industry related laws and regulations including but not limited to the Bank Secrecy Act.* Performs other duties as assigned.**Qualifications for the Ideal Candidate**To excel in this role, you should possess the following qualifications:* High School Diploma or equivalent.* Prior experience in cash handling.* Exceptional customer service skills.* Six months of banking experience which includes new account opening experience, completion of Cash Vault custodian duties, and completion of ATM custodian duties.* Ability to apply general accounting knowledge (debits, credit, balancing) to processes.* Ability to cross-sell banking products and services. Ability to apply knowledge and sound judgment in decision-making using established guidelines.* Cash handling experience.* Thorough knowledge of various Teller Drawer equipment (PODs, Recyclers, traditional cash drawers, etc.).* Proficient level of computer competency including Microsoft Windows (Word, Excel, Outlook), typing and ten-key proficient.* Strong math skills.* Strong written and oral communication skills.* Detail oriented and ability to function in a team environment.* Demonstrates ability to maintain a positive attitude.* High level of integrity.* Able to maintain regular and predictable attendance.* Willing to accept new ideas and methods and be agreeable to change.**Work Conditions:*** Able to routinely stand, sit, bend and stoop.* Occasionally lift or carry loads up to 40 pounds.* Ability to stand for long periods of time as needed* Frequently and regularly required movements using wrists, hands, and/or fingers.* Average, ordinary, visual acuity necessary to prepare and inspect documents or products and operate machinery.* Ability to hear average or normal conversations and receive ordinary information.* May be required to travel to various branch locations.* Must be available to work the required schedule of the branch office to include Saturdays.* May be required to travel to training sessions or meetings.