Senior Bank Teller

SmartBank; Franklin (VA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with match

Paid PTO

Holidays

Job summary

SmartBank is hiring a Senior Financial Services Representative to deliver high‑touch banking with a client‑focused mindset. You will handle deposits, payments, and complex transactions while maintaining the bank's standards for service and integrity.

The role requires strong math, communication, and team collaboration. Daily duties include lobby reception, product cross‑selling, and adherence to regulatory guidelines to support community banking goals.

Qualifications

• High School Diploma or equivalent.
• Prior experience in cash handling.
• Exceptional customer service skills.
• Six months banking experience incl. new account opening.
• General accounting knowledge (debits/credits).
• Ability to cross-sell banking products.
• Windows suite proficiency (Word/Excel/Outlook).
• Strong math skills.
• Strong written and oral communication.
• Detail oriented and team oriented.
• High integrity and regular attendance.

Responsibilities

• Provide excellent customer service meeting client needs.
• Enhance SmartBank's image with proactive service.
• Process complex financial transactions for clients.
• Lobby management: greet clients, hospitality, refreshments.
• Receive deposits/payments and issue receipts.
• Provide account information; cash checks.
• Process card payments and utility payments.
• Ensure payments are transmitted by daily cut-off.
• Comply with banking laws and regulations.
• Performs other duties as assigned.

Skills

Customer service

Cash handling

Math skills

Communication

Detail oriented

Team player

Education

High School Diploma or equivalent

Tools

Cash drawers

PODs

Recyclers

Job description

Looking to join a Great Place to Work Employer and become a valued member of our growing team? At SmartBank, we're not just offering a job; we're inviting you to be a part of a culture built on excellence. At SmartBank, we're not just offering a job; we're inviting you to be a part of a culture built on excellence. At SmartBank, our benefits package is designed to enhance your life. You'll enjoy medical, dental, vision, life, and disability insurance, as well as a 401(k) plan with a 4% employer match. Our generous paid time off (PTO), SmartFlex Days, and 11 Paid Company Holidays promote work‑life balance. Engage in paid community involvement, enjoy company apparel, and access tuition reimbursement for your growth.

About Us

SmartBank is rooted in our core values: Acting with Integrity, Being Enthusiastic, Creating Positivity, Demonstrating Accountability, and Embracing Change. Our team lives and breathes these values to fulfill our core purpose: creating “WOW” experiences for our clients. For over 19 years, we've been delivering on this purpose in Tennessee, Alabama, and Florida, and we're continuously expanding our reach. Our team is empowered to care for our clients and actively participate in the communities we serve. At SmartBank, we prioritize individual needs, set high expectations, and celebrate achievements – that's the SmartBank way.

Senior Financial Services Representative

Our Senior Financial Services Representative will be responsible for:

• Providing excellent customer service by meeting the needs of clients in an efficient and friendly manner.
• Enhances SmartBank’s image through pro‑active client‑driven service.
• Processes more complex financial transactions for SmartBank clients.

Major Duties and Responsibilities:

• Embodying SmartBank's Core Values and Core Purpose.
• Follow and embrace the SmartBank Way Serve as the primary point of contact for our clients, providing exceptional service, and directing inquiries to the appropriate channels.
• Engage in daily Lobby Management tasks, including warmly greeting clients, offering hospitality, making introductions, and ensuring refreshments are available.
• Accurately receives deposits and payments for all types of SmartBank accounts, verifies cash and negotiability of checks and issues receipts, giving credit for funds according to Bank policies.
• Provides clients with account information.
• Cashes checks and accepts withdrawal requests in accordance with Bank policies, referring questionable transactions to supervisor for approval.
• Provides special services as needed; including, redeeming US Savings Bonds, issuing Official Checks, coin deposits and coin orders.
• Processes payments for SmartBank credit cards, local utilities, and other services.
• Ensures that payment information is transmitted to appropriate agencies by daily cut‑off.
• Complies with all applicable federal, state, and local banking and industry related laws and regulations including but not limited to the Bank Secrecy Act.
• Performs other duties as assigned.

Qualifications

• High School Diploma or equivalent.
• Prior experience in cash handling.
• Exceptional customer service skills.
• Six months of banking experience which includes new account opening experience, completion of Cash Vault custodian duties, and completion of ATM custodian duties.
• Ability to apply general accounting knowledge (debits, credit, balancing) to processes.
• Ability to cross‑sell banking products and services.
• Ability to apply knowledge and sound judgment in decision‑making using established guidelines.
• Cash handling experience.
• Thorough knowledge of various Teller Drawer equipment (PODs, Recyclers, traditional cash drawers, etc.).
• Proficient level of computer competency including Microsoft Windows (Word, Excel, Outlook), typing and ten‑key proficient.
• Strong math skills.
• Strong written and oral communication skills.
• Detail oriented and ability to function in a team environment.
• Demonstrates ability to maintain a positive attitude.
• High level of integrity.
• Able to maintain regular and predictable attendance.
• Willing to accept new ideas and methods and be agreeable to change.

Work Conditions

• Able to routinely stand, sit, bend and stoop.
• Occasionally lift or carry loads up to 40 pounds.
• Ability to stand for long periods of time as needed Frequently and regularly required movements using wrists, hands, and/or fingers.
• Average, ordinary, visual acuity necessary to prepare and inspect documents or products and operate machinery.
• Ability to hear average or normal conversations and receive ordinary information.
• May be required to travel to various branch locations.
• Must be available to work the required schedule of the branch office to include Saturdays.
• May be required to travel to training sessions or meetings.

With a strong foundation and a growing footprint, SmartBank delivers high‑touch banking solutions to commercial businesses and consumers across the Southeast. Headquartered in Knoxville, Tennessee, SmartBank operates as a subsidiary of SmartFinancial, Inc. (NYSE: SMBK), a financial holding company with assets exceeding $5 billion. At the heart of SmartBank’s success is a commitment to creating ‘WOW’ experiences—for both clients and team members. This people‑first culture has earned national recognition, including placement on FORTUNE’s 2025 Top 100 Best Workplaces list and Great Place To Work certification, reinforcing SmartBank as an employer of choice in the markets we serve. Drawing on decades of collective banking experience, SmartBank’s leadership has embedded “Smart” business practices throughout the organization, including rigorous credit underwriting, holistic relationship management, and a focus on attracting and retaining top‑tier talent. Guided by these principles, SmartBank has grown into a respected, high‑performing financial institution trusted by the communities it serves.