Senior Bank Manager

Support.com; Jackson (MI); On-site; USD 80,000 - 110,000; Full time

Job summary

A leading financial institution is looking for a Senior Bank Manager to oversee Retail Banking Center operations in Jackson, Michigan. This role demands exceptional leadership skills, a focus on customer experience, and accountability for operational risk management. The Senior Bank Manager will lead a team to drive business growth, ensure compliance with regulations, and foster strong customer relationships for enhanced service delivery.

Qualifications

• Strong leadership skills to manage a high-performing team.
• Proficient in customer relationship management strategies.
• Understanding and application of compliance regulations.

Responsibilities

• Lead and develop a high-performing team focused on customer engagement.
• Ensure compliance with laws and regulations in banking operations.
• Drive growth activities and manage customer experience effectively.

Skills

Leadership

Customer Engagement

Operational Risk Management

Job description

Description Senior Bank Manager

The Sr. Bank Manager is responsible for the overall leadership, management, and success of a Retail Banking Center(s). This is accomplished by ensuring banker readiness of all Relationship Bankers, conducting, and leading growth, contributing to a successful customer centric experience, and proactively managing operational risk activities while striving for excellence in execution in each of the mentioned areas. The Bank Manager will also provide transformational leadership in all areas. This position's work schedule involves occasional evenings/Saturdays and temporarily working at other assigned banking center locations based on staffing needs.

Position Responsibilities:
Leadership Activities:

• Lead, coach, evaluate, execute, and impact the proactive leadership activities for the attraction, expansion, and retention of customers.
• Develop banking center plans to determine, coordinate and execute growth activities by aligning weekly goals with sales and operations activities.
• Deliver daily coaching and evaluations for effective execution.
• Provide effective new consumer onboarding and engagement by routinely strengthening new and current customer relationships, introducing new and existing customers to Comerica's products and services, and addressing customer questions.
• Responsible for the acquisition of consumer business through the effective use of leadership activities.
• Participate in community involvement activities to increase bank outreach and foster new business client relationships at the banking center.
• Identify opportunities to introduce customers to partners at appropriate moments.
• Encourage referrals from client relationships and COI's.

Talent Leadership:

• Develop and manage a high-performing team. Directly manage the day-to-day Human Resources processes for employees, including selection, training, performance management, disciplinary actions, individual career development, recognition, and retention.

Operational Risk:

• Accountable for the compliance with applicable federal, state, and local laws and regulations; and Comerica policies and procedures.
• Recommend corrections when necessary. Ensure completion of necessary compliance related training for the colleagues at their banking center(s).
• Lead, coach, evaluate, and impact the overall management evaluation of operational and risk activities, and results within the Banking Center. Approve transactions within authorities.
• Manage the execution of opening / closing procedures.

Customer Experience:

• Lead, manage and coach team to be able to assess customer and prospect needs and offer appropriate solutions.
• Ensure all colleagues, demonstrate the knowledge and skills to execute on customer needs.
• Proactively seeks to learn about new products, services, technologies, and customer service tactics; teaches others.
• Educate and fulfill customer requests, routine and complex. Resolve complex customer complaints. Impact the customer experience by leading, managing, and coaching colleagues using the defined customer experience guidelines.

Partnership Activities:

• Lead, coach, evaluate, and impact the overall management of colleague efforts involving Banking Center Collaboration, i.e., referrals and closed business and the activities that support partnerships.
• Partner with defined Small Business Banker to grow business revenue and business customer experience. Proactively identify opportunities to introduce customers to partners.