Senior Backend Platform Developer, Contact Center Systems

Traveltechessentialist; Palo Alto (CA); On-site; USD 118,800 - 264,000; Full time

Benefits offered by this job

Comprehensive benefits program

Healthcare coverage

Flexible time off

Job summary

Traveltechessentialist is seeking a Senior Backend Platform Developer to build modern services for their contact center systems. This role involves designing APIs and developing serverless solutions using Node.js and AWS technology. The ideal candidate has over 5 years of backend software engineering experience and a strong grasp of system architecture.

Competitive pay ranges from $118,800 to $264,000 USD, alongside a comprehensive benefits program tailored to support your well-being and financial security.

Qualifications

• 5+ years of experience in backend software engineering, particularly with Node.js or TypeScript.
• Strong API design and system architecture experience.
• Familiarity with AWS Lambda or similar cloud/serverless architecture.

Responsibilities

• Develop production-grade Node.js services on AWS Lambda.
• Create secure APIs and integrations for various platforms.
• Build observability pipelines using modern tooling.

Skills

Backend software engineering

Node.js or TypeScript

API design

AWS Lambda

GitHub workflows

Tools

OpenSearch

Kibana

Terraform

Snowflake SQL

Job description

We are looking for a Senior Backend Platform Developer to build modern services for Navan’s contact center systems. This is a software engineering role focused on designing APIs, serverless services, data flows, observability tooling, and AI-enabled workflows that support our customer and agent experience.

Responsibilities

• Production-grade Node.js services on AWS Lambda, API Gateway, and event-driven serverless patterns.
• Secure APIs and integrations across internal systems, customer data, and third‑party platforms.
• Define technical patterns, implementation standards, and reusable services for the broader contact center systems roadmap.
• Build observability pipelines using OpenSearch, CloudWatch, Kibana, Snowflake, and structured logging.
• Develop automation and AI‑enabled workflows that improve routing, agent support, troubleshooting, and operational visibility.
• Create migration tooling and services that help move legacy telephony and contact center workflows onto modern platforms while ensuring future scalability.

Qualifications

• 5+ years of backend software engineering experience, ideally with Node.js or TypeScript.
• Strong API design, system architecture, integration, debugging, and asynchronous systems experience.
• Hands‑on experience with AWS Lambda or similar cloud/serverless architecture.
• Experience with logging, monitoring, search, data pipelines, or production observability.
• Practical use of AI coding assistants for development, testing, refactoring, and troubleshooting.
• Fluency with GitHub workflows, including pull requests, code review, branching, and CI/CD collaboration.
• Senior‑level judgment to turn ambiguous operational problems into clean, maintainable technical solutions.

Helpful Domain Experience

• Experience in contact center, telephony, customer support, or workflow automation environments.
• Exposure to platforms such as Genesys Cloud, Twilio, Five9, NICE, Zoom Contact Center, or Avaya.
• Familiarity with routing, queues, IVR, SIP, phone number management, call metadata, or agent‑assist workflows.
• Experience with Snowflake SQL, Terraform, CloudFormation, AWS SAM, or related infrastructure tooling.

Pay Range

$118,800 — $264,000 USD

Benefits

Navan offers a comprehensive benefits program designed to support your well‑being, financial security, and life outside of work. Benefits are thoughtfully tailored by country to meet local needs and include healthcare coverage, insurance offerings, wellness resources, retirement savings programs, equity plans, flexible time off, country‑specific holidays, paid parental leave for all new parents, connectivity and commuting support*, mental health resources, and exclusive travel‑related perks. Wherever you’re based, our benefits evolve with you.

Equal Opportunity

Navan is an equal opportunity employer. We make all employment decisions based solely on merit. We provide equal employment opportunity to all applicants and employees without discrimination on the bases of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We prohibit any such discrimination or harassment. This policy applies to all terms and conditions of employment, including hiring.

Accommodations

Navan complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Navan will reasonably accommodate qualified individuals with a disability in connection with applications for employment as required by law. If you need any assistance or accommodations due to a disability, you are welcome to email us at talent‑[e-mail].

Candidate Privacy Notice and Use of AI

As part of the recruitment process, certain personal data may be processed using automated tools, including tools that use AI. For details on how Navan collects and uses your personal data, please review Navan's Candidate Privacy Notice here.