Senior Backend Platform Engineer - Serverless & AI-Driven

Navan; Palo Alto (CA); On-site; USD 118,800 - 264,000; Full time

Job summary

Navan is seeking a Senior Backend Platform Developer to build modern services for Navan’s contact center systems. This is a software engineering role first: designing APIs, serverless services, data flows, observability tooling, and AI-enabled workflows that support our customer and agent experience.

The contact center is the domain, but the core need is strong development capability. You will design production systems, integrate complex platforms, and use AI-assisted engineering tools to move

Qualifications

• 5+ years backend software engineering experience, ideally with Node.js or TypeScript.
• Strong API design, system architecture, integration, debugging, and asynchronous systems experience.
• Hands-on experience with AWS Lambda or similar cloud/serverless architecture.
• Experience with logging, monitoring, search, data pipelines, or production observability.
• Practical use of AI coding assistants for development, testing, refactoring, and troubleshooting.
• Fluency with GitHub workflows, including pull requests, code review, branching, and CI/CD collaboration.
• Senior-level judgment to turn ambiguous operational problems into clean, maintainable technical solutions.

Responsibilities

• Production‑grade Node.js services on AWS Lambda, API Gateway, and event‑driven serverless patterns.
• Secure APIs and integrations across internal systems, customer data, and third‑party platforms.
• Technical patterns, implementation standards, and reusable services for the broader contact center systems roadmap.
• Observability pipelines using OpenSearch, CloudWatch, Kibana, Snowflake, and structured logging.
• Automation and AI‑enabled workflows that improve routing, agent support, troubleshooting, and operational visibility.
• Migration tooling and services to move legacy telephony and contact center workflows onto modern platforms, with design discipline for future scale.

Skills

Backend engineering

Node.js/TypeScript

API design

System architecture

AWS Lambda

Observability

AI-assisted development

GitHub workflows

CI/CD

Tools

AWS Lambda

API Gateway

AWS SAM

Terraform

CloudFormation

Snowflake

GitHub Actions

Job description

Navan is seeking a Senior Backend Platform Developer to build modern services for Navan’s contact center systems. This is a software engineering role first: designing APIs, serverless services, data flows, observability tooling, and AI-enabled workflows that support our customer and agent experience.

The contact center is the domain, but the core need is strong development capability. You will design production systems, integrate complex platforms, and use AI-assisted engineering tools to move