Senior Backend Platform Developer, Contact Center Systems

Traveltechessentialist; New York (NY); On-site; USD 118,800 - 264,000; Full time

Benefits offered by this job

Healthcare coverage

Flexible time off

Mental health resources

Travel-related perks

Job summary

Traveltechessentialist is seeking a Senior Backend Platform Developer in New York, NY to build cutting-edge services for the contact center systems at Navan. This software engineering role focuses on designing APIs, serverless services, and AI-enabled workflows to enhance both customer and agent experience.

The ideal candidate will have over 5 years of experience in backend development with Node.js or TypeScript and proficiency in AWS Lambda. The position offers a competitive salary and a comprehensive benefits program.

Qualifications

• 5+ years of backend software engineering experience, ideally with Node.js or TypeScript.
• Strong experience with API design, system architecture, and debugging.
• Hands-on experience with AWS Lambda or similar serverless architecture.
• Experience with logging, monitoring, and data pipelines.

Responsibilities

• Build production-grade Node.js services on AWS Lambda.
• Secure APIs and integrations across internal systems.
• Implement observability pipelines using OpenSearch and CloudWatch.
• Design migration tooling for legacy telephony workflows.

Skills

Node.js

TypeScript

AWS Lambda

API design

Observability

GitHub workflows

Tools

GitHub

Terraform

Snowflake

Job description

We are looking for a Senior Backend Platform Developer to build modern services for Navan’s contact center systems. This is a software engineering role first: where you will design APIs, serverless services, data flows, observability tooling, and AI-enabled workflows that support our customer and agent experience.

The contact center is the domain, but the core need is strong development capability. The right person is comfortable building production systems, integrating complex platforms, and using AI-assisted engineering tools to move quickly without sacrificing quality.

What You’ll Do

• Production-grade Node.js services on AWS Lambda, API Gateway, and event-driven serverless patterns.
• Secure APIs and integrations across internal systems, customer data, and third‑party platforms.
• Technical patterns, implementation standards, and reusable services for the broader contact center systems roadmap.
• Observability pipelines using OpenSearch, CloudWatch, Kibana, Snowflake, and structured logging.
• Automation and AI‑enabled workflows that improve routing, agent support, troubleshooting, and operational visibility.
• Migration tooling and services that help move legacy telephony and contact center workflows onto modern platforms, with enough design discipline to support future scale.

What We’re Looking For

• 5+ years of backend software engineering experience, ideally with Node.js or TypeScript.
• Strong API design, system architecture, integration, debugging, and asynchronous systems experience.
• Hands‑on experience with AWS Lambda or similar cloud/serverless architecture.
• Experience with logging, monitoring, search, data pipelines, or production observability.
• Practical use of AI coding assistants for development, testing, refactoring, and troubleshooting.
• Fluency with GitHub workflows, including pull requests, code review, branching, and CI/CD collaboration.
• Senior‑level judgment to turn ambiguous operational problems into clean, maintainable technical solutions.

Helpful Domain Experience

• Experience in contact center, telephony, customer support, or workflow automation environments.
• Exposure to platforms such as Genesys Cloud, Twilio, Five9, NICE, Zoom Contact Center, or Avaya.
• Familiarity with routing, queues, IVR, SIP, phone number management, call metadata, or agent‑assist workflows.
• Experience with Snowflake SQL, Terraform, CloudFormation, AWS SAM, or related infrastructure tooling.

This senior role will help Navan modernize the technical foundation behind our contact center environment. The work includes legacy platform migration, improved reliability and observability, AI‑enabled automation, and new services that make our customer and agent experiences faster, smarter, and easier to operate.

Pay Range

$118,800 – $264,000 USD

Our Benefits

Navan offers a comprehensive benefits program designed to support your well‑being, financial security, and life outside of work. Our benefits, thoughtfully tailored by country to meet local needs, include healthcare coverage, insurance offerings, and wellness resources for you and your family. We support long‑term financial growth through retirement savings programs and opportunities to participate in our equity plans, so you can share in Navan’s success. To promote balance, we offer flexible time off, country‑specific holidays, and paid parental leave for all new parents. Additional benefits include connectivity and commuting support, mental health resources, and exclusive travel‑related perks. Wherever you’re based, our benefits evolve with you.

Equal Opportunity

Navan is an equal opportunity employer. We make all employment decisions based solely on merit. We provide equal employment opportunity to all applicants and employees without discrimination on the bases of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We prohibit any such discrimination or harassment. This policy applies to all terms and conditions of employment, including hiring.

Accommodations

Navan complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Navan will reasonably accommodate qualified individuals with a disability in connection with applications for employment as required by law. If you need any assistance or accommodations due to a disability, you are welcome to email us at talent‑[e-mail].