Senior Backend Ops Lead - Non-Voice (BPO/KPO)

International Paper; Atlanta (GA); On-site; USD 6,234 - 10,390; Full time

Job summary

ReSource Pro India is seeking Team Leaders or Specialists with 5+ years of experience and 1-2 years in team leadership for backend operations or non-voice processes, based in Bengaluru. This full-time role requires leading a team handling BPO/KPO and international campaigns.

You will manage operations, train staff, conduct audits, plan capacity, and oversee processes and SOPs, with regular and night shifts from office location.

Qualifications

• Minimum 5 years of relevant experience
• 1-2 years of team leadership experience
• Experience in backend operation/non-voice process

Responsibilities

• Lead a team handling BPO, KPO, or international campaigns
• Manage operations, capacity planning and process improvements
• Conduct training, auditing and escalation management
• Develop and maintain SOPs for operations

Skills

Production / Processing

Training & Auditing

Capacity Planning

Process Management

SOP Management

Team Handling

Escalation Management

Job description

ReSource Pro India is seeking Team Leaders or Specialists with 5+ years of experience and 1-2 years in team leadership for backend operations or non-voice processes, based in Bengaluru. This full-time role requires leading a team handling BPO/KPO and international campaigns.

You will manage operations, train staff, conduct audits, plan capacity, and oversee processes and SOPs, with regular and night shifts from office location.