Senior B2B SaaS Support Specialist (Canary Islands)

Infinni Innovations S.A.; EE. UU.; A distancia; USD 47.000 - 73.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote-first policy

Competitive salary

Career growth opportunities

Inclusive culture

Descripción de la vacante

INFINNI is seeking a Senior Customer Support Agent to join our European team, addressing both non-technical and technical inquiries in English via Intercom. The role reports to the Support Team Lead and emphasizes high-quality, customer-centric service as we expand internationally.

Applicants should be based in the Canary Islands and bring strong communication, empathy, and problem-solving skills. The role supports a remote-first culture with growth opportunities in a fast-growing tech company.

Formación

• Bachelor's degree in a related field is preferred.
• 2+ years in customer support, preferably B2B SaaS.
• Experience with Intercom or Zendesk is a plus.

Responsabilidades

• Respond to customer questions via Intercom with promptness and professionalism.
• Provide accurate resolutions to non-technical and technical inquiries.
• Escalate complex issues to the appropriate teams and keep customers informed.
• Collaborate with the support team and cross-functional partners to improve the experience.

Conocimientos

Communication skills

Problem solving

Multitasking

Empathy

Educación

Bachelor's degree in related field

Herramientas

Intercom

Zendesk

Descripción del empleo

INFINNI is seeking a Senior Customer Support Agent to join our European team, addressing both non-technical and technical inquiries in English via Intercom. The role reports to the Support Team Lead and emphasizes high-quality, customer-centric service as we expand internationally.

Applicants should be based in the Canary Islands and bring strong communication, empathy, and problem-solving skills. The role supports a remote-first culture with growth opportunities in a fast-growing tech company.