Bilingual Tech Support Agent — Spanish/English

Canary Technologies; United States; Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Unlimited PTO

Holidays + Canary Days

Birthday Holiday

Travel stipend to SF/NY/Dallas hubs

Hotel stay credit

Job summary

Canary Technologies is seeking a Technical Customer Support Agent to be the first line of support for our hotel customers. You will handle everyday product questions and technical issues with speed, warmth, and clear communication.

This role requires native or bilingual proficiency in Spanish and English, and the ability to work standard business hours across US or European time zones. Experience in SaaS or hospitality tech is a plus.

Qualifications

• Native or bilingual proficiency in Spanish.
• Must also be able to work standard business hours (9am-6pm) in either a mainland US time zone (PT, MT, CT, ET) or European time zone.

Responsibilities

• Product & Technical Expertise: Answer standard product questions using Canary documentation, account context, internal tools, and approved workflows.
• Problem Solving & Troubleshooting: Troubleshoot common technical issues with curiosity and evidence before escalating.
• Communication: Respond to customers with clear, warm, and actionable communication that reduces unnecessary back-and-forth.
• Operational Execution: Maintain strong ticket hygiene, internal notes, queue awareness, SLA awareness, and follow-through.
• Continuous Improvement: Apply coaching and feedback to improve product knowledge, troubleshooting, communication, and execution; use approved AI tools responsibly to work faster and improve quality while checking output before using it.
• Uphold team standards: Show up and demonstrate integrity, reliability, adaptability, collaboration, and ownership of your work everyday

Skills

English proficiency

Spanish proficiency

Customer service

Troubleshooting

Communication

Ticket management

Tools

Zendesk

SaaS tools

Property mgmt systems

Job description

Canary Technologies is seeking a Technical Customer Support Agent to be the first line of support for our hotel customers. You will handle everyday product questions and technical issues with speed, warmth, and clear communication.

This role requires native or bilingual proficiency in Spanish and English, and the ability to work standard business hours across US or European time zones. Experience in SaaS or hospitality tech is a plus.