Bilingual Tech Support Agent (Spanish/English) — Hospitality SaaS

Canary Technologies Corp; Abbeyville (CO); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Unlimited PTO

Holidays + Canary Days

Birthday Holiday

Travel stipend

Hotel credit

Discounts at partner hotels

Learning stipend

Referral bonus

Job summary

Canary Technologies in the United States is seeking a Technical Customer Support Agent to be the first line of support for Canary customers. This role handles everyday product questions with speed, accuracy, warmth, and strong follow-through, building a solid product foundation by following documented workflows.

This position requires native or bilingual proficiency in Spanish and the ability to work standard business hours in either a mainland US time zone or a European time zone.

Qualifications

• Proficiency in English and Spanish
• Experience in customer service or SaaS support
• Clear written and verbal communication skills

Responsibilities

• Answer standard product questions using Canary documentation and workflows.
• Troubleshoot common technical issues with curiosity and escalate when needed.
• Communicate clearly and warmly to reduce back-and-forth with customers.
• Maintain ticket hygiene, accurate internal notes, and SLA awareness.
• Apply coaching and feedback to improve knowledge and troubleshooting; use AI tools responsibly.

Job description

Canary Technologies in the United States is seeking a Technical Customer Support Agent to be the first line of support for Canary customers. This role handles everyday product questions with speed, accuracy, warmth, and strong follow-through, building a solid product foundation by following documented workflows.

This position requires native or bilingual proficiency in Spanish and the ability to work standard business hours in either a mainland US time zone or a European time zone.