Senior AVP, Team Leader — P&C Client Strategy

Mackenzie Consultants Limited; Town of Colonie (NY); Hybrid; USD 90,000 - 150,000; Full time

Benefits offered by this job

Competitive salary

PTO & paid holidays

401(k) with match

Health & wellness programs

Job summary

NFP, an Aon company, seeks an AVP, Team Leader to manage and develop a high-performing Account Management team for Commercial Lines Property & Casualty clients in Albany, NY. This role balances leadership with client strategy and exceptional outcomes.

The position is full-time and hybrid, requiring in-office presence three days per week. You will coach, mentor, and lead through change while coordinating with cross-functional teams to drive growth and client satisfaction.

Qualifications

• 10+ years of Commercial Lines account management experience.
• Demonstrated leadership experience including staff management, performance management, coaching, training, and operational oversight.
• Excellent written and verbal communication skills, with the ability to clearly present complex information and tailor messaging to different audiences.
• Strong problem-solving skills with the ability to navigate complex client and team-related challenges.
• Ability to manage competing priorities while maintaining attention to detail and a sense of urgency.

Responsibilities

• Lead, coach, and develop a high-performing Account Management team, fostering a culture aligned with PeopleFirst values.
• Provide day-to-day guidance and direction to team members, ensuring clarity of roles, priorities, and expectations.
• Monitor team workload and capacity, proactively balancing assignments and determining readiness to take on new clients and opportunities.
• Establish clear performance expectations, conduct regular check-ins, and deliver ongoing coaching and feedback to support individual and team success.
• Partner with team members on career development, including goal setting, skill-building, and succession planning aligned with business needs.
• Join strategic, renewal, or difficult client meetings as needed to support the team, strengthen relationships, and ensure effective outcomes.

Skills

Leadership experience

Staff management

Communication skills

Problem-solving

Interpersonal skills

Tools

EPIC

Word

Excel

Job description

NFP, an Aon company, seeks an AVP, Team Leader to manage and develop a high-performing Account Management team for Commercial Lines Property & Casualty clients in Albany, NY. This role balances leadership with client strategy and exceptional outcomes.

The position is full-time and hybrid, requiring in-office presence three days per week. You will coach, mentor, and lead through change while coordinating with cross-functional teams to drive growth and client satisfaction.