Senior AV/VTC Engineer – Unified Communications

RiseMe; Washington (District of Columbia); On-site; USD 90,000 - 140,000; Full time

Job summary

Koniag Data Solutions (KDS) is seeking an experienced AV/VTC Engineer to support USDA AV/VTC systems. You will design and maintain complex conference rooms, administrate Cisco and Crestron/AMX environments, and provide Tier 2/3 support to APHIS and AMS customers.

Travel to domestic offices and onsite collaboration will be required; strong documentation and ticketing skills are essential for maintaining uptime and service levels.

Qualifications

• 3-5+ years of experience in AV engineering or VTC support.
• Hands-on experience with Cisco AV/VTC systems, including desktop and complex room systems.
• Working knowledge of Crestron and AMX control systems.
• Experience with Cisco Meeting Server and Cisco Telepresence VCS.
• Familiarity with Microsoft Teams, Zoom, SynergySky, Polycom, and OWL technologies.
• Experience using ServiceNow or similar ticketing systems.
• Strong troubleshooting skills in fully integrated AV environments.
• Ability to produce clear and accurate technical documentation.

Responsibilities

• Design complex AV systems and conference rooms to meet customer needs.
• Produce high-quality technical drawings and documentation.
• Recommend and integrate new and emerging AV technologies.
• Analyze enterprise systems to ensure 99.9% uptime and maintain confidentiality, integrity, and availability of all systems and data.
• Program and manage Crestron and AMX control panels in all AV rooms.
• Administer and maintain Cisco Meeting Server and Cisco Telepresence VCS.
• Support the convergence of Cisco VoIP and Cisco AV technologies.
• Perform preventive maintenance on all custom AV room systems.
• Provide Tier 2/3 support for all APHIS and AMS AV customers.
• Monitor and respond to AV tickets in ServiceNow, ensuring all SLAs are met.

Skills

AV engineering

Cisco AV/VTC

Crestron/AMX

Cisco Meeting Server

Cisco Telepresence VCS

Microsoft Teams

Zoom

ServiceNow

Troubleshooting

Technical documentation

Tools

Crestron

AMX

Cisco TMS

Job description

Koniag Data Solutions (KDS) is seeking an experienced AV/VTC Engineer to support USDA AV/VTC systems. You will design and maintain complex conference rooms, administrate Cisco and Crestron/AMX environments, and provide Tier 2/3 support to APHIS and AMS customers.

Travel to domestic offices and onsite collaboration will be required; strong documentation and ticketing skills are essential for maintaining uptime and service levels.