Senior AV & UC Systems Engineer (On-Site)

101 Bloom Energy; Concord (NH); On-site; USD 115,000 - 165,000; Full time

Job summary

Bloom Energy is seeking an IT Support Specialist to join our on-site team in San Jose, CA. You will own Unified Communications and AV production, supporting executive meetings and large-scale events.

The role requires hands-on troubleshooting, flawless customer service, and proactive problem solving to ensure smooth live meetings and streaming. The ideal candidate has extensive experience with conferencing platforms, IP telephony, and AV systems, and can create clear documentation while

Qualifications

• Must have high level of customer service and professionalism when interacting with executives and staff.
• Certification in AV technology such as CTS or equivalent experience.
• High School Graduate or GED.
• Crestron DMC-D or similar is a nice to have.

Responsibilities

• Expert knowledge of conference room technologies, video conferencing platforms, audio processing, microphones, speakers, cameras, displays, DSPs, control systems, and AV signal flow.
• Previous experience designing AV solutions for corporate meeting rooms, executive spaces, training rooms, event venues, and multi-site enterprise environments.
• Strong vendor management skills and experience working with AV integrators, manufacturers, contractors, architects, and internal delivery teams.
• Ability to create technical documentation, standards, design packages, test plans, and operational support materials.
• Install, operate, and maintain audio, video, and telecommunications systems
• Create user best practices and how to documents
• Hands on experience with Zoom Rooms/Phone, Crestron, Avaya, Extron, Q-SYS, Biamp, Shure, Logitech, Poly, or similar platforms
• Provide executive IT support
• Gather user requirements and work with IT processes to implement new features
• Monitor and test conferencing systems and peripheral equipment and troubleshoot problems
• Cooperate with management to develop staff and improve their skills
• Follow industry’s standards and best practices
• Assist with live web streaming, video conferencing, and video recording
• Troubleshooting A/V equipment when there are technical questions or problems and identifying appropriate solutions.
• Diagnose and resolve issues during live events, manage live feeds and provide on-site technical assistance
• Troubleshooting prowess under pressure/at a fast pace
• AV digital protocols knowledge/proficiency

Skills

Customer service

Discretion

Communication

Live streaming

Video conferencing

Problem solving

AV specialist

IP Telephony

Work under pressure

Team player

Telecommunication equipment

AV design

Education

CTS certification

High school diploma

Crestron DMC-D

Job description

Bloom Energy is seeking an IT Support Specialist to join our on-site team in San Jose, CA. You will own Unified Communications and AV production, supporting executive meetings and large-scale events.

The role requires hands-on troubleshooting, flawless customer service, and proactive problem solving to ensure smooth live meetings and streaming. The ideal candidate has extensive experience with conferencing platforms, IP telephony, and AV systems, and can create clear documentation while