Senior AV Service Technician

Simply Connected, Inc.; Las Vegas (NV); On-site; USD 34,440 - 41,328; Full time

Benefits offered by this job

Best culture in the business

Competitive pay

Advancement opportunities

Excellent benefits

Training program

Company vehicle

Job summary

Simply Connected, Inc. is seeking a Senior Installer to handle complex audio/video systems service calls, ensuring high-quality customer satisfaction and technical accuracy. Candidates must possess strong troubleshooting abilities and a positive attitude, with opportunities for training and advancement. Join a company with a dedicated team and a commitment to excellence.

Qualifications

• Minimum of 3 years field experience.
• Strong verbal and written communication skills.
• Clean driving record and background check required.

Responsibilities

• Complete complex audio/video service calls.
• Advanced troubleshooting of simple and complex systems.
• Completion of Alarm.com Academy and ProSource University within a year.

Skills

Excellent communication skills

Self-motivated

Excellent troubleshooting skills

Ability to create and execute solutions

Ability to use hand and power tools

Job description

Job Summary:

Works with other installers and independently, in the completion of service calls. Responsible for excellent customer service and senior level service jobs.

• Requires excellent communication skills
• Self-motivated, task-driven, and able to apply best practices and our SOP
• Excellent troubleshooting skills
• Ability to create and execute in the field solutions
• Ability to use hand and power tools
• Compensation - $25.00- $30.00 per hour DOE

Develop and maintain proficiency in the following areas:

Key Job Responsibilities:

• Complete complex audio/video service calls
• Satellite/Cable system service calls
• Advanced troubleshooting of simple and complex systems
• Advanced networking service calls ( Araknis) ( Cisco, Ubuiquity, Ruckus a plus)
• Advanced control system service calls for Crestron and Control4
• Advanced lighting and shade service calls ( Lutron, Crestron, SI)
• Complete understanding of multi-room systems
• Advanced understanding of security system service
• Completion of Alarm.com Academy
• Completion of ProSource University within the first year of employment
• Ability and Desire to Learn

Minimum Job Requirements:

• Strong verbal and written communication skills
• Highly detailed, organized, and multitask driven
• Proficient in all Senior level qualifications
• Excellent skills with desktop and mobile computing
• Clean driving record and background check
• Minimum of 3 years of field experience
• Positive attitude!
• Ability and Desire to Learn

Benefits of working at Simply Connected

• Best culture in the business
• Competitive pay
• Advancement opportunities
• Excellent benefits
• Training program
• Company vehicle

About Simply Connected

Simply Connected is a company that has been built, over 20 years, by two leaders, on integrity, honesty, hard work, and dedication to our clients. We strive every day to grow, learn, listen, and perfect our craft. Our team operates on mutual trust and respect for each other. If you want to join a team with a culture second to none in this industry, we look forward to meeting you!

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this classification. They are not to be constructed, as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.