Audio-Visual Operations Engineer

Advanced Micro Devices, Inc.; San Jose (CA); On-site; USD 120,000 - 150,000; Full time

Job summary

AMD in San Jose, CA, seeks an experienced Audio-Visual Operations Engineer to support a global AV and collaboration environment, ensuring reliable service for live and virtual events. You will be a subject matter expert, drive operational excellence, and partner with cross-functional teams on upgrades, automation, and governance.

Strong communication with executives is required. Ideal candidates bring project management experience, familiarity with Cisco/Poly platforms, and a passion for

Qualifications

• Experience supporting a fast-paced, high-availability audio-visual and collaboration services environment.
• Demonstrated project management skills with a proven track record of delivering projects on time and within scope.
• Strong presentation, communication, and stakeholder management skills, including experience supporting and engaging with C-level executives.
• Experience leveraging AI technologies for operational enablement, reporting, automation, and analytics.
• Experience supporting enterprise video conferencing and collaboration platforms, including Cisco and Poly video endpoints, Webex Control Hub, Poly Lens, Zoom Meetings, and Zoom Webinars.
• Experience with monitoring and observability platforms such as Vyopta, ThousandEyes, Splunk, or similar tools.
• Experience with AV infrastructure and integrated technologies, including Crestron, Extron, QSC, Biamp, Shure, Sony, Samsung, and video wall solutions.
• Experience supporting video engineering, AV operations, service delivery, and technology deployment initiatives.
• Experience developing and improving operational processes, governance frameworks, and service management practices.
• Experience creating dashboards, metrics, and data-driven reporting to measure service performance and business outcomes.
• Familiarity with automation and programming languages such as Python, C/C++, SIMPL, Lua, or similar technologies.

Responsibilities

• Maintain the health, performance, and reliability of the global video conferencing and collaboration environment.
• Troubleshoot and resolve audio-visual, conferencing, and event support incidents, including hardware, software, and vendor-related issues.
• Manage video interoperability platforms and service providers to ensure service levels and key performance indicators are achieved.
• Leverage AI-enabled tools, dashboards, and analytics to measure service performance and drive continuous improvement.
• Manage incidents, requests, changes, and operational activities through ServiceNow.
• Support executive and critical priority incidents, providing timely communication and escalation as needed.
• Operate, maintain, test, and upgrade conferencing technologies, infrastructure, and lab environments.

Skills

Audio-Visual operations

Project management

Stakeholder management

AI technologies

Automation

Python

Cross-functional collaboration

Data-driven reporting

Education

Bachelor’s/Master’s degree in Computer Science or related field

Tools

Cisco video endpoints

Poly video endpoints

Webex Control Hub

Poly Lens

Zoom Meetings

Zoom Webinars

Vyopta

ThousandEyes

Splunk

Crestron

Extron

QSC

Biamp

Shure

Sony

Samsung

Job description

ADVANCE YOUR CAREER. ADVANCE THE WORLD.

At AMD, we believetechnology has the power to solve the world’s most important challenges. From advancing healthcare and scientific discovery to powering AI and the technologies people rely on every day, innovation at AMDis shapingthefuture.

Whetheryou’redesigning next-gen processors, enabling AI breakthroughs, orbringing leading edge products to market, every role at AMD contributes to something bigger— technologythat moves the world forward.Join us and, together, we’ll advance your career.

THE ROLE:

We are seeking an experienced Audio-Visual Operations Engineer to join our team. In this role, you will support a global audio-visual and collaboration technology environment while driving operational excellence across our service portfolio. You will serve as a subject matter expert for audio-visual and collaboration services, provide support for live and virtual events, and contribute to strategic projects that enhance and scale our global technology capabilities. If you are passionate about delivering exceptional user experiences through innovative collaboration technologies, we want to hear from you.

THE PERSON:

You are a collaborative and customer-focused professional who is passionate about delivering exceptional user experiences. You excel at building trusted relationships across all levels of the organization and communicate with confidence and professionalism, including when working with senior leaders and executives. You thrive in a dynamic, fast-paced environment, demonstrate strong problem-solving skills, and remain calm under pressure when managing competing priorities. Success in this role requires a proactive mindset, attention to detail, adaptability, and a strong commitment to continuous improvement and operational excellence.

KEY RESPONSIBILITES:

Operations and Service Delivery

• Maintain the health, performance, and reliability of the global video conferencing and collaboration environment.
• Troubleshoot and resolve audio-visual, conferencing, and event support incidents, including hardware, software, and vendor-related issues.
• Manage video interoperability platforms and service providers to ensure service levels and key performance indicators are achieved.
• Leverage AI-enabled tools, dashboards, and analytics to measure service performance and drive continuous improvement.
• Manage incidents, requests, changes, and operational activities through ServiceNow.
• Support executive and critical priority incidents, providing timely communication and escalation as needed.
• Operate, maintain, test, and upgrade conferencing technologies, infrastructure, and lab environments.

Technology Strategy and Continuous Improvement

• Serve as an escalation point for complex technical and engineering issues.
• Partner with cross-functional teams to deliver infrastructure upgrades, technology refreshes, site expansions, and deployment projects.
• Maintain fleet standards, product inventories, utilization reporting, and lifecycle management plans.
• Evaluate emerging technologies and provide recommendations aligned with AMD's AMD-on-AMD strategy.
• Identify operational trends and implement solutions that improve reliability, efficiency, scalability, and user experience.
• Manage vendor relationships and support successful project and service delivery outcomes.
• Develop AI-driven solutions and automation opportunities to improve operational effectiveness.
• Partner with stakeholders and senior leadership to gather feedback, influence roadmaps, and drive continuous improvement.
• Foster a culture of collaboration, innovation, knowledge sharing, and operational excellence.

PREFERRED EXPERIENCE:

• Experience supporting a fast-paced, high-availability audio-visual and collaboration services environment.
• Demonstrated project management skills with a proven track record of delivering projects on time and within scope.
• Strong presentation, communication, and stakeholder management skills, including experience supporting and engaging with C-level executives.
• Experience leveraging AI technologies for operational enablement, reporting, automation, and analytics.
• Experience supporting enterprise video conferencing and collaboration platforms, including Cisco and Poly video endpoints, Webex Control Hub, Poly Lens, Zoom Meetings, and Zoom Webinars.
• Experience with monitoring and observability platforms such as Vyopta, ThousandEyes, Splunk, or similar tools.
• Experience with AV infrastructure and integrated technologies, including Crestron, Extron, QSC, Biamp, Shure, Sony, Samsung, and video wall solutions.
• Experience supporting video engineering, AV operations, service delivery, and technology deployment initiatives.
• Experience developing and improving operational processes, governance frameworks, and service management practices.
• Experience creating dashboards, metrics, and data-driven reporting to measure service performance and business outcomes.
• Familiarity with automation and programming languages such as Python, C/C++, SIMPL, Lua, or similar technologies.
• Excellent teamwork, collaboration, and cross-functional partnership skills.

ACADEMIC CREDENTIALS:

• · Bachelor’s/Master’s degree in Computer Science or related field strongly preferred

LOCATION:

• · San Jose, California

This role is not eligible for visa sponsorship.

Benefits offered are described: AMD benefits at a glance.

AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process.

AMD may use Artificial Intelligence to help screen, assess or select applicants for this position. AMD’s “Responsible AI Policy” is available here.

This posting is for an existing vacancy.