Senior Automotive Service Advisor — Mon–Fri, Plano

Major Automotive; Plano (TX); On-site; USD 75,000 - 126,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

Paid Vacation & Holidays

Paid Training

ASE Certification Reimbursement

Employee discounts on parts and labor

Opportunities for advancement

4.9-star average rating, family-owned

Monday - Friday schedule - No Weekends

Job summary

Major Automotive is seeking an experienced Automotive Service Advisor in Plano, TX. This full-time role offers a Monday–Friday schedule with no weekends, and an earning potential from $74,500 to $125,990+ based on performance.

You will guide customers, explain repairs, and coordinate with technicians to deliver top-notch service. Ideal candidates have 5+ years of service advising, strong communication, and a customer-first mindset.

Qualifications

• 5+ years of Service Advisor experience at a professional automotive repair facility.
• Strong automotive/mechanical knowledge.
• Proven sales and customer-service ability.
• Excellent phone and in-person communication skills.
• Comfortable presenting and selling recommended repairs.
• Strong organization and follow-up skills.
• Ability to perform in a fast-paced, high-volume environment.
• Professional appearance and attitude.
• Valid driver's license.
• Dependable and accountable.
• Positive energy - negativity doesn't belong here.

Responsibilities

• Greet customers and provide an exceptional experience from start to finish.
• Answer incoming calls confidently and convert opportunities into appointments.
• Listen to customer concerns and properly document their needs.
• Review technician inspections and clearly explain recommended repairs.
• Build estimates and confidently present repair and maintenance recommendations.
• Follow up with customers and keep them informed throughout the repair process.
• Build long-term relationships based on trust, communication, and consistency.
• Work closely with technicians to maintain an efficient shop workflow.
• Prioritize vehicles and help keep technicians productive.
• Maintain accurate repair orders and customer records.
• Help deliver a smooth, professional experience from write-up to vehicle pickup.

Skills

Service Advisor experience

Automotive knowledge

Sales & customer service

Phone & in-person communication

Presenting & selling repairs

Organization & follow-up

Fast-paced environment

Professional appearance

Valid driver's license

Dependable & accountable

Positive energy

Job description

Major Automotive is seeking an experienced Automotive Service Advisor in Plano, TX. This full-time role offers a Monday–Friday schedule with no weekends, and an earning potential from $74,500 to $125,990+ based on performance.

You will guide customers, explain repairs, and coordinate with technicians to deliver top-notch service. Ideal candidates have 5+ years of service advising, strong communication, and a customer-first mindset.