Senior Automotive Service Advisor - Growth & Tech-Savvy

Napleton Acura; Elmhurst (IL); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k

Paid Vacation and Sick Time

Paid Training

Discounts on products, services and ve

Job summary

Ed Napleton Automotive Group is seeking a Service Advisor at Napleton's Elmhurst KIA. The role serves as the liaison between customers and technicians, presenting repair recommendations and maintaining clear, timely communication throughout the service process.

You will help customers prioritize needed maintenance, write repair orders with transparent cost estimates, and ensure a positive experience in a fast-paced service lane.

Qualifications

• Exceptional customer service skills.
• Tech savvy and able to learn and use technology.

Responsibilities

• Work with customers to address vehicle maintenance needs.
• Write repair orders with transparent cost and time estimates.
• Provide timely communication and updates to customers throughout the service process.
• Coordinate with technicians and parts to ensure timely completion of work.
• Maintain a positive attitude and strong work ethic with customers and coworkers.
• Utilize fixed operations technology.

Skills

Customer Service

Tech Savvy

Job description

Ed Napleton Automotive Group is seeking a Service Advisor at Napleton's Elmhurst KIA. The role serves as the liaison between customers and technicians, presenting repair recommendations and maintaining clear, timely communication throughout the service process.

You will help customers prioritize needed maintenance, write repair orders with transparent cost estimates, and ensure a positive experience in a fast-paced service lane.