Experienced Automotive Service Advisor | Growth & Benefits

Napleton Automotive Group

Elmhurst (IL)

On-site

USD 50,000 - 100,000

Full time

9 days ago

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Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k

Paid Vacation

Paid Sick Time

Paid Training

Discounts on products, services and #V

Job summary

Napleton Automotive Group in Elmhurst is seeking a Service Advisor to act as the liaison between customers and technicians, presenting repair recommendations and maintaining top customer service. Based at Napleton's Elmhurst KIA, the role emphasizes clear communication, transparency of estimates, and teamwork with the service team.

The position offers growth within a large, established dealership group and opportunities across 25 brands and multiple locations.

Qualifications

Exceptional Customer Service Skills.
Tech Savvy—able to learn and utilize technology.
Previous Automotive Service Advisor experience is a plus but not required.
Willingness to undergo a background check.
18+ years of age or older to comply with driving policy.

Responsibilities

Work with customers to ensure we meet and address all vehicle maintenance needs.
Write repair orders for customers with full transparency of cost and time estimates.
Provide exceptional and timely communication—keeping customers updated throughout the process.
Communicate frequently with Technicians and Parts to ensure timely completion of work.
Exhibit a positive attitude and a strong work ethic with customers and co-workers.
Utilize cutting edge Fixed Operations Technology.