Senior Automotive Fixed Ops Programs Lead

Volvo Cars; Mahwah (NJ); On-site; USD 120,000 - 160,000; Full time

Job summary

Volvo Cars in Mahwah, NJ seeks a Fixed Operations Programs Manager to lead the development and continuous improvement of service programs across the dealer network, enhancing workshop efficiency and customer experience. This role drives Lean+ initiatives, supports digital service tools, and partners with field teams and retailers to deliver scalable, future-ready solutions.

The ideal candidate will have 5–7 years in automotive OEM dealerships, strong communication and analytical skills, and is

Qualifications

• Bachelor's degree in Automotive Fixed Operations or equivalent.
• 5–7 years in automotive OEM dealerships or wholesale.
• Strong communication and analytical skills.

Responsibilities

• Lead the development, growth, and continuous improvement of Volvo Simplified Service and operational excellence programs by defining service standards, identifying improvement opportunities, and evolving processes that enhance workshop efficiency, retailer performance, and the customer experience.
• Drive successful implementation and adoption of service programs across the retailer network through strong business coordination, cross-functional alignment, change management, communication planning, and partnership with field teams, retailers, training, and internal stakeholders.
• Develop and execute Lean+ and workshop improvement initiatives focused on increasing service capacity, optimizing technician productivity, improving repair flow, reducing operational waste, and supporting retailer profitability.
• Analyze retailer performance, workshop operations, and customer experience insights to identify process gaps, operational constraints, and improvement opportunities that enable data-driven actions and measurable business results.
• Establish program governance, performance tracking, and reporting frameworks to measure effectiveness, monitor retailer adoption, identify best practices, and ensure long-term sustainability of service initiatives.
• Create and maintain service tools, standards, and supporting materials that enable consistent retailer execution, improve operational discipline, and support a premium customer-focused service experience.
• Partner with technical operations, digital teams, field leadership, and retailer partners to develop future-ready service solutions that support evolving customer expectations, vehicle technology, electrification, and long-term aftersales growth.

Skills

Communication

Time management

Analytical

Teamwork

Education

Bachelor's degree in Automotive Fixed Operations

Job description

Volvo Cars in Mahwah, NJ seeks a Fixed Operations Programs Manager to lead the development and continuous improvement of service programs across the dealer network, enhancing workshop efficiency and customer experience. This role drives Lean+ initiatives, supports digital service tools, and partners with field teams and retailers to deliver scalable, future-ready solutions.

The ideal candidate will have 5–7 years in automotive OEM dealerships, strong communication and analytical skills, and is