Senior Auto Property Damage Claims Specialist

Plymouth Rock Company; Boston (MA); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

4 weeks PTO

Free onsite gym

Tuition Reimbursement

Health insurance (Day 1)

Wellness program

Auto/home insurance discounts

401(k) with employer contribution

Job summary

The Plymouth Rock Company is seeking an Experienced Auto PD Claims Representative to manage auto property damage claims from our Boston, MA office. The role emphasizes exceptional customer service, clear communication, and professional conduct in a fast-paced environment.

Responsibilities include analyzing policy provisions, investigating incidents, negotiating settlements within authority, and coordinating with field staff, brokers, and insureds while maintaining privacy and compliance

Qualifications

• Licensed in CT, NH, RI and other states preferred.
• Minimum of 2 years of related PD claim experience.
• Proficiency with Microsoft Office Suite.
• Ability to prioritize and manage multiple tasks effectively.
• Excellent communication, organizational, and customer service skills.

Responsibilities

• Investigate and interpret policy provisions to determine coverage for auto property claims.
• Investigate auto accidents to assess liability by interviewing claimants, witnesses, and officers.
• Evaluate and adjust reserves as necessary and prepare dispatch instructions for field personnel.
• Negotiate and settle claims within authority and seek supervisor approval when needed.
• Maintain follow-up on pending files and inform insureds, claimants, and brokers of claim status.
• Handle subrogation processes and related legal handling when applicable.

Skills

Customer service

Communication

Organizational skills

Phone handling

Education

Licenses in CT/NH/RI or other states preferred

Tools

Microsoft Office Suite

Job description

The Plymouth Rock Company is seeking an Experienced Auto PD Claims Representative to manage auto property damage claims from our Boston, MA office. The role emphasizes exceptional customer service, clear communication, and professional conduct in a fast-paced environment.

Responsibilities include analyzing policy provisions, investigating incidents, negotiating settlements within authority, and coordinating with field staff, brokers, and insureds while maintaining privacy and compliance