Senior Auto PD Claims Specialist – Expert Negotiator

Plymouth Rock Assurance; Boston (MA); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

4 weeks paid time off + 9 holidays

Free onsite gym in Boston location

Tuition Reimbursement

Health insurance from Day 1

401(k) with employer contribution

Paid family leave

Pre-Tax commuter benefits

Job summary

Plymouth Rock Assurance in Boston, MA is seeking an Experienced Auto PD Claims Representative to manage auto property damage claims with a focus on service quality and professionalism.

You will investigate coverage and liability, negotiate settlements within authority, and coordinate with vendors and insureds while maintaining privacy guidelines and strong follow-up on files. The role requires handling high-volume phone interactions in a fast-paced environment.

Qualifications

• Minimum 2 years of Auto PD claim experience.
• Proficient in Microsoft Office Suite.
• Excellent communication, organizational, and customer service skills.

Responsibilities

• Investigate and interpret policy provisions to determine coverage for auto property claims.
• Evaluate and adjust reserves as necessary and negotiate settlements within authority.
• Act as intermediary between company, vendors, and customers to resolve disputes.
• Maintain follow-up on pending files and advise insureds, claimants, and brokers on status.

Skills

Customer service

Verbal & written communication

Organizational skills

Microsoft Office

Tools

Microsoft Office Suite

Job description

Plymouth Rock Assurance in Boston, MA is seeking an Experienced Auto PD Claims Representative to manage auto property damage claims with a focus on service quality and professionalism.

You will investigate coverage and liability, negotiate settlements within authority, and coordinate with vendors and insureds while maintaining privacy guidelines and strong follow-up on files. The role requires handling high-volume phone interactions in a fast-paced environment.