Senior Auto Injury Adjuster — Hybrid, Complex Claims

Alphastaff 3, Inc.; Colorado Springs, Northern (CO, KY); Hybrid; USD 60,000 - 85,000; Full time

Job summary

Alphastaff 3, Inc. seeks an Injury Adjuster to support non-attorney involved soft tissue bodily injury claims. You will confirm coverage, investigate losses, evaluate damages, negotiate settlements, and adjudicate claims in line with state laws.

You will deliver best-in-class service with proactive communication, working with internal teams, vendors and partners. Hybrid role with in-office presence 3 days per week; relocation not available.

Qualifications

• High school diploma or GED required.
• Minimum 1 year of injury or auto liability adjusting experience.
• Knowledge of auto claims contracts, coverage evaluation, investigation, negotiation, and adjudication.
• Familiarity with state insurance laws and regulations.
• Strong negotiation, investigation, communication and conflict resolution skills.
• Ability to prioritize, multitask and solve problems effectively.
• Sound financial judgment and discretion in claim handling.
• Knowledge of coverage evaluation, loss assessment and loss reserving.
• Ability to obtain insurance adjuster licenses within 90 days (up to 3 attempts).
• Currently in Senior Auto Adjuster / Complex role; 2+ years auto casualty adjusting.
• Experience handling total loss claims.

Responsibilities

• Adjust non-attorney involved soft tissue bodily injury claims and related auto physical damage exposures.
• Identify, confirm, and make coverage decisions per policy terms and state regulations.
• Investigate loss details, determine liability, evaluate damages, negotiate settlements, adjudicate claims.
• Document claim activity clearly to support compliant outcomes.
• Provide guidance to members on next steps, timelines, and expectations.
• Deliver concierge-level member service with proactive communication.
• Collaborate with teams, vendors and partners to resolve issues.
• Manage claims of varying complexity and support workload surges.
• Participate in CAT response and on-call periods; may require after-hours travel.
• Identify, measure, monitor and control risks in claims handling.

Skills

Injury adjusting

Auto liability adjusting

Negotiation

Investigation

Communication

Conflict resolution

Multitasking

Financial judgment

Education

High School Diploma or GED

Job description

Alphastaff 3, Inc. seeks an Injury Adjuster to support non-attorney involved soft tissue bodily injury claims. You will confirm coverage, investigate losses, evaluate damages, negotiate settlements, and adjudicate claims in line with state laws.

You will deliver best-in-class service with proactive communication, working with internal teams, vendors and partners. Hybrid role with in-office presence 3 days per week; relocation not available.