Senior Auto Damage Appraiser - Field & Shop Expert

Arbella Insurance Group; Wakefield (NE); On-site; USD 75,000 - 80,000; Full time

Job summary

Arbella Insurance Group is seeking an experienced auto physical damage appraiser to inspect and estimate 1st and 3rd party vehicle damage both on-site at drive-ins and in the field.

You will negotiate repair costs with facilities, authorize supplements, and perform re-inspections to ensure quality and timeliness. Mentoring junior appraisers and staying current with repair techniques are essential parts of the role.

Qualifications

• Education equivalent to an associate degree or high school diploma supplemented by auto/engine repair coursework.
• 5+ years of hands-on auto physical damage estimating experience.
• Strong technical knowledge for ADA position and repair processes.
• Excellent interpersonal and written/oral communication skills.
• Ability to collaborate with team and support other appraisers.
• Mentor and onboard new appraisers.
• Maintain valid driver's license and current appraiser license.

Responsibilities

• Completes a thorough inspection of 1st and 3rd party vehicles for collision/comprehensive damage according to Arbella guidelines.
• Negotiate completed appraisals with repair facilities to obtain agreed repair cost; inspect and authorize supplement repairs as necessary.
• Completes re-inspections of repaired vehicles to ensure repair compliance.
• Prepares accurate and timely estimates for the repair of vehicle damage with photographic/video documentation.
• Manages work assignments and scheduling of appointments with customers and facilities to ensure timely estimates.
• Identifies potential fraud and inconsistencies between loss description and damage; alerts claim owner.
• Provides high level customer service, timely responses via phone, email, or text.
• Observes repair work and stays updated on repair techniques; participates in ongoing education.
• Maintains strong intra-department relationships and teamwork.

Skills

Auto damage estimation

Customer service

Communication skills

Mentoring

Education

Associate degree or equivalent

High school diploma with auto coursework

Tools

Appraiser license

Driver's license

Job description

Arbella Insurance Group is seeking an experienced auto physical damage appraiser to inspect and estimate 1st and 3rd party vehicle damage both on-site at drive-ins and in the field.

You will negotiate repair costs with facilities, authorize supplements, and perform re-inspections to ensure quality and timeliness. Mentoring junior appraisers and staying current with repair techniques are essential parts of the role.