Senior Auto Appraiser: Complex Claims Specialist

usaa; United States; Hybrid; USD 60,000 - 80,000; Full time

Job summary

USAA field-based auto claims role in Colorado Springs requires evaluating and appraising complex auto damage, communicating with insureds and third parties, and ensuring accurate loss estimates. You will review facts, identify subrogation opportunities, and guide customers through coverage and repair timelines.

The position involves on-call support for surges and CAT events, with potential hybrid flexibility as allowed by policy and business needs. A valid license and experience are required.

Qualifications

• High School Diploma or GED required.
• 2 years auto appraising experience.
• Proficient knowledge of P&C insurance contracts and coverages.
• Advanced working knowledge of estimating losses using CCC or similar platforms.
• Insurance adjuster license within 90 days and up to 3 attempts.

Responsibilities

• Evaluate and appraise highly complex auto damage claims under contract terms.
• Communicate with insured, other adjusters and third parties.
• Review loss facts to identify subrogation opportunities.
• Explain coverage and repair timelines to policyholders.
• Support CAT response and on-call requirements as needed.

Skills

Auto appraising

P&C insurance knowledge

Estimating losses (CCC)

Communication with stakeholders

License within 90 days

Education

High School Diploma or GED

Tools

CCC Estimating

Job description

USAA field-based auto claims role in Colorado Springs requires evaluating and appraising complex auto damage, communicating with insureds and third parties, and ensuring accurate loss estimates. You will review facts, identify subrogation opportunities, and guide customers through coverage and repair timelines.

The position involves on-call support for surges and CAT events, with potential hybrid flexibility as allowed by policy and business needs. A valid license and experience are required.