Senior Auto Appraiser – Field

Jobtailor

Boulder (CO)

On-site

USD 70,000 - 90,000

Full time

5 days ago

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Job summary

Jobtailor in Boulder, CO is seeking an experienced Auto Appraiser to investigate, evaluate, and appraise vehicle damage claims for repairable and total loss vehicles.

Responsibilities include reviewing loss facts, using CCC or similar estimating platforms, and ensuring compliance with state laws while communicating with insureds, vendors, and internal teams. A valid All-Lines Adjuster license (TX/FL or others) and I-CAR ProLevel 3 are preferred.

Qualifications

2 years of auto appraising experience required.
Proficient knowledge of P&C policy contracts and coverages.
Advanced estimating using CCC or similar platforms.
Ability to communicate with insureds, claimants, and vendors.

Responsibilities

Investigate, negotiate, and appraise vehicle damage claims.
Evaluate complex auto physical damage claims with digital tools.
Communicate with insureds, adjusters, and third parties.
Maintain supporting documentation and claim file accuracy.
Identify subrogation opportunities and ensure compliance.
Support on-call CAT deployments and travel as needed.

Skills

Auto appraisal experience

P&C insurance knowledge

CCC estimating

Negotiation

Written and verbal communication

Education

High School Diploma or GED

Active Texas All-Lines Adjuster License

I-CAR ProLevel 3 Certification

Tools

CCC Estimating Platform

Digital tools for claims

Claims management software

Job description

Investigate, negotiate, evaluate, and appraise vehicle damage claims for repairable and total loss vehicles
Evaluate and appraise highly complex auto physical damage claims using digital tools and in accordance with contracts, corporate guidelines, and state laws and regulations
Investigate claim damages by communicating with insureds, internal claims adjusters, and third parties/vendors, including possible face-to-face interactions
Review facts of loss and vehicle damage to identify subrogation opportunities and maintain supporting documentation
Apply advanced knowledge of P&C insurance products, services, contracts, and internal processes to ensure compliance
Review claims and suppliers for fraud indicators and refer applicable cases to the Special Investigations Unit
Maintain accurate and current claim file documentation throughout the claims process
Manage workload, perform timely follow-ups, and accurately map repair plans and repair timelines
Review additional damage from repair facilities, complete supplements, or triage inspections to field providers
Serve as a subject matter expert for disputed claims or trials and support team members on escalated issues
Partner with vendors and internal business partners to resolve high-complexity claims and coordinate with external regulators when needed
Provide policyholders with coverage, repair estimate, total loss valuation, and claims/repair process information
Support workload surges and catastrophe response operations, including mandatory on-call dates and possible evening, weekend, and holiday work
Travel on CAT deployments with minimal notice when assigned
Handle various claim types and additional duties as needed
Identify, measure, monitor, and control business risks in accordance with risk and compliance policies

Requirements

High School Diploma or General Equivalency Diploma
2 years of auto appraising experience
Proficient knowledge of P&C insurance policy contracts and coverages, auto parts distribution process and claim appraisal process and procedures
Advanced working knowledge of estimating losses using CCC or similar estimating platforms
Demonstrated written and verbal skills to communicate with members, claimants, repair facilities, and other internal and external stakeholders
Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts
May require ability to operate a company vehicle within assigned territory
May require ability to reach, handle, squat, bend, climb, and kneel to complete inspections of damaged vehicles
May require ability to work outdoors in inclement weather conditions
May be exposed to working in body shop and/or salvage yard environments up to 25% of the time
May require ability to meet all USAA safe driving requirements, including verification of driving record through MVR and possession of valid driver's license
Active Texas or Florida All-Lines Adjusters License
I-CAR ProLevel 3 (Platinum) certification or actively pursuing ProLevel 3
Experience as a Field Auto Appraiser with a Property & Casualty (P&C) insurance carrier
US military experience gained through military service or gained as a military spouse / domestic partner
Must be willing and able to work in Boulder, CO and/or the greater Denver, CO metro area
Must not require immigration support or visa sponsorship now or in the future

Core Competencies

Demonstrates advanced knowledge of Property & Casualty insurance products and the auto appraisal process, with strong communication skills to effectively interact with policyholders, vendors, and internal stakeholders. Proficient in using estimating platforms and managing complex claims while ensuring compliance with regulations.

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