Senior Auditor - Internal Evaluation Program

United Airlines; Chicago (IL); On-site; USD 82,000 - 107,000; Full time

Job summary

United Airlines in Chicago, IL seeks a Senior Auditor for the Internal Evaluation Program to conduct safety and quality reviews across divisions and partner programs, ensuring compliance with FAA, IOSA, ISO 9001 and DoD standards. This role supports the corporate safety team, prepares reports for senior leaders, and leads manual reviews; travel up to 60% is required.

Candidates need a bachelor's degree and 2+ years in aviation operations or quality, with strong communication and presentation

Qualifications

• Bachelor's degree in technical, safety, aviation related discipline or equivalent work experience.
• 2+ years of experience with a major passenger, cargo, regional carrier or military equivalent in relevant operations.
• Experience in quality, safety, or regulatory operations.
• Strong knowledge of FAR, FAA Advisory Circulars, IOSA Standards and Pratiques, ISO 9001 standards, Ops Specs, and DoD quality and safety requirements.
• Willingness to travel up to 60%.

Responsibilities

• Conducts safety and quality reviews across airline operating divisions and partner programs.
• Evaluates compliance with standard operating policy, procedures, and regulatory requirements.
• Prepares and presents reports to senior leaders about assessments and findings.
• Leads manual reviews and documents review outputs.
• Supports oversight of international and domestic code-share partners and vendors.

Skills

Auditing

Quality assurance

Regulatory compliance

Communication skills

Travel readiness

Education

Bachelor's degree in aviation or related discipline

Tools

ISO 9001

IOSA standards

FAR/AC knowledge

Job description

Senior Auditor - Internal Evaluation Program

Location Chicago, Illinois, United States

Category Corporate

Job Id WHQ00026974

Safety / Security / Environmental Compliance

Job Type Full-Time

Posted Date 10/13/2026

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Description

As an airline, safety is our most important principle. And our Corporate Safety team is responsible for making sure safety is top of mind in every action we take. From conducting flight safety investigations and educating pilots on potential safety threats to implementing medical programs and helping prevent employee injuries, our team is instrumental in running a safe and successful airline for our customers and employees.

Job Overview and Responsibilities

This role supports the UA Corporate Internal Evaluation Program (IEP) which is based upon FAA Advisory Circular 120-59b, UA Corporate Business Manual (CBM), ISO 9001:2015, IATA Operational Safety Audit (IOSA), IATA Safety Audit for Ground Operators (ISAGO) and Department of Defense (DoD) guidelines. Conducts safety and quality reviews of company systems and programs; international, domestic, and regional code-share partners and evaluates the effectiveness of all UA operating divisions compliance & conformance to standard operating policy, procedure and regulatory requirements.

Quality and Safety Oversight Program

• Plans and conducts assessments and audits across all airline operating divisions to evaluate operational performance; the design and effectiveness of manuals, programs, policies, procedures, and quality control functions; regulatory compliance; adherence to company documentation standards; and risks to personnel, facilities, or equipment.
• Conducts oversight and safety assurance activities required by the Corporate Business Manual (CBM) and Corporate Safety Management System (CSMS) Manual in accordance with Internal Evaluation Program Manual (IEPM) procedures.
• Conducts Joint Quality Reviews (JQRs) with the FAA and supports IOSA, DoD, ISAGO, and other third-party quality and safety reviews.
• Performs special-emphasis analyses in response to recurring IEP discrepancies, FAA enforcement actions, and operating division requests.
• Evaluates root cause analyses for accuracy, completeness, and effectiveness; facilitates corrective action development for nonconformance with company policies, procedures, or regulatory requirements; and tracks commitments through implementation.
• Evaluates the effectiveness of corrective actions, mitigation strategies, and action plans, including those associated with safety investigations.
• Prepares and presents reports to operating division senior leaders summarizing assessments, observations, and findings.
• Supports oversight of international and domestic code-share partners, United Express carriers, and business partners/vendors.
• Plans and implements continuous oversight of code-share affiliations in accordance with DOT/FAA Code-Share Safety Program requirements and corporate policies.
• Plans and conducts quality and safety reviews of international and regional partners.
• Prepares written reports documenting partner and vendor assessments and observations.
• Leads required manual reviews and author associated review documentation.

Qualifications

• Bachelor's degree in technical, safety, aviation related discipline or equivalent work experience
• 2+ years experience with a major passenger, cargo, regional carrier or military equivalent in Flight Operations, Inflight, Dispatch, Maintenance, Cargo, or Airport Operations
• Experience in quality, safety, or regulatory operations
• Working knowledge of pertinent Federal Aviation Regulations (FAR), FAA Advisory Circulars, IOSA Standards and Recommended Practices (ISARPs), ISO 9001 standards, Operations Specifications (Ops Specs), and Department of Defense (DoD) Quality and Safety requirements
• Strong interpersonal, verbal and presentation skills
• Ability to travel up to 60% as needed
• Physical ability to walk long distances and stand for long periods of time
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications)

• Professional certification in quality or safety
• FAA Airman Certificate (i.e. Pilot, Mechanic, Dispatcher, or Flight Attendant) desired
• Technical manual writing skills
• Background in Social Science and /or Human Factors helpful
• Quality management / auditing background
• Previous supervisory experience a plus
• Demonstrates an understanding of the capabilities and limitations of generative AI tools and effectively leverages them to support research, analysis, content creation, and problem-solving. Apply critical thinking to validate AI-generated outputs while adhering to organizational policies for responsible AI use, data privacy, and security

The base pay range for this role is $81,795.00 to $106,602.00