Representative - Quality & Process Auditor - Newark, NJ

United Airlines; Seattle (WA); On-site; USD 65,000 - 90,000; Full time

Job summary

United Airlines is seeking a detail-oriented Quality & Process Auditor for an on-site role in Newark, NJ. You will conduct operational audits at the airport to uphold cleanliness, safety and regulatory standards while partnering with leaders to drive process improvements and better customer experiences.

The position requires strong problem-solving, excellent communication, and the ability to travel as needed. On-site work at a major hub with diverse cross-functional collaboration is expected.

Qualifications

• Proven problem solving and decision-making in a large department.
• Strong written and verbal communication skills.
• Excellent interpersonal abilities for collaboration with leaders.

Responsibilities

• Conduct operational audits in the airport environment to ensure cabin cleanliness, safety, and regulatory compliance where applicable.
• Audit performance to support improvement, financial controls, and partner initiatives.
• Provide insight and reporting to leadership to drive better business decisions.

Skills

Problem solving

Microsoft Office

Communication

Interpersonal skills

Travel

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

There's never been a more exciting time to join United Airlines. We're on a path towards becoming the best airline in the history of aviation. Our shared purpose - Connecting People, Uniting the World - is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly and we can only do that with a truly diverse and inclusive workforce. And we're growing - in the years ahead, we'll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee‑run "Business Resource Group" communities to world‑class benefits like parental leave, 401k and privileges like space‑available travel, United is truly a one‑of‑a‑kind place to work. Are you ready to travel the world?

At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip‑top shape. From the exceptional service at the check‑in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.

Key Responsibilities

• Conduct operational audits within the airport environment to ensure United Cabin Cleanliness standards are performed to exceptional standards, along with Safety and Regulatory Compliance within the Security Search process when applicable.
• Conduct audits to support operational performance improvement, financial controls, Agent on Demand, and other various projects.
• Drive positive reinforcement in improvement within the moment coaching and reporting for support in operational performance and customer satisfaction.
• Audit United employees and Business Partners performing Cabin Cleaning missions, Security Searches, and leadership reporting structures within Line Stations.
• Conduct reviews with Station and Business Partner leadership following completion of Quality and Process Audits and observations.
• Submit audits via audit technology tool for review.
• Work with local leaders on audit findings to prevent derogations in customer satisfaction and safety.
• Form and maintain a reporting structure defined and built consistently to support leaders with best‑in‑class reporting to support best business decisions.
• Champion change and continuous process improvement by supporting CSC NOC leaders in progress of service standards and effectiveness within them.
• Gain trust within the network of leaders that are being supported.
• Provide insight on common trends within audit and process observation within the moment coaching with direct follow‑up with Business and local leadership.
• Support NOC and local leaders with ad‑hoc potential needs while within the operation.
• Continue to grow within the position by recurrent and ongoing training in cleanliness standards across division.

Minimum Qualifications

• High school diploma, GED or education equivalent.
• Demonstrates problem‑solving and decision‑making ability in a large, multi‑level department environment.
• Solid understanding and working experience of Microsoft Office Suite.
• Use of cellular technology.
• Excellent communication skills; including written and verbal.
• Outstanding interpersonal skills.
• Ability to work with leaders of leaders to communicate observations and areas of improvement.
• Ability to lead with insight and understanding of operational environment.
• Must be able to meet physical requirements of position which include extensive walking, with occasional bending and reaching.
• Must be legally authorized to work in the United States for any employer without sponsorship.
• Successful completion of interview required to meet job qualification.
• Reliable, punctual attendance is a crucial function of the position.
• Must be able to travel 75% of time.

Preferred Qualifications

• College degree preferred.
• Quality and Process Auditor experience preferred.
• Experience working with Business Partners who perform functions for United.
• Previous Audit experience.
• Aviation experience.
• Microsoft Teams experience.
• Regulatory experience.
• Willing and able to travel domestically.

Representative – Quality & Process Auditor – Newark, NJ