Associate Analyst - Central Business Office

United Airlines; Chicago (IL); On-site; USD 54,000 - 70,000; Full time

Job summary

United Airlines in Chicago, IL, seeks an Associate Analyst in the Central Business Office to analyze staffing, budgets, and scheduling, collaborating with station leaders to meet standards and optimize operations.

You will use advanced Excel and eTA management tools, support overtime planning, and implement staffing solutions across locations, with opportunities for growth and a comprehensive benefits package.

Qualifications

• Associate degree or 2 years of relevant work experience.
• 2+ years in Airport operations.
• 1+ year in staffing/scheduling for Airport Operations.
• Proficient with eTA management/administrative functionality.
• Familiar with IAM Contract.
• Advanced Excel and Microsoft Office proficiency.
• Strong verbal and written communication skills.
• Must be legally authorized to work in the United States without sponsorship.

Responsibilities

• Analyze FTE authorizations, station specific challenges, future flight schedules, and staffing levels to identify operational needs and risks in each work area
• Collaborate with station leaders to determine accurate staffing minimums that comply with company standards while also incorporating station-specific needs
• Ensure stations are meeting budget and efficiency goals by monitoring and communicating short term overtime needs and AUTO opportunities
• Implement staffing solutions such as temporary upgrades, shift adjustments, or flowing staffing between work areas
• Provide long term staffing support by creating bids with efficient shift times, even daily coverage, and sufficient relief lines to backfill outages and schedule changes
• Act as subject matter expert and roll out changes consistently across all locations
• Assist with training on new processes (eTA vacation app, holiday reduction sign ups, OT hiring timeline, AO Dashboard)

Skills

Advanced Excel

Microsoft Office Proficiency

Strong verbal and writtenCommunication

Time management & multitasking

Staffing/scheduling experience in机场运营

eTA management functionality

IAM Contract familiarity

Education

Associate degree or 2 years of relevant work experience

Bachelor's degree (preferred)

Tools

eTA management

IAM Contract system

Job description

Associate Analyst - Central Business Office

Location Chicago, Illinois, United States

Category Corporate

Job Id WHQ00026940

Airport Management & Administrative

Job Type Full-Time

Posted Date 10/14/2026

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what’s next. Let’s define tomorrow, together.

At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.

Job overview and responsibilities

• Analyze FTE authorizations, station specific challenges, future flight schedules, and staffing levels to identify operational needs and risks in each work area
• Collaborate with station leaders to determine accurate staffing minimums that comply with company standards while also incorporating station-specific needs
• Ensure stations are meeting budget and efficiency goals by monitoring and communicating short term overtime needs and AUTO opportunities
• Implement staffing solutions such as temporary upgrades, shift adjustments, or flowing staffing between work areas
• Provide long term staffing support by creating bids with efficient shift times, even daily coverage, and sufficient relief lines to backfill outages and schedule changes
• Act as subject matter expert and roll out changes consistently across all locations
• Assist with training on new processes (eTA vacation app, holiday reduction sign ups, OT hiring timeline, AO Dashboard)

Minimum Qualifications

• Associate degree or 2 years of relevant work experience
• 2+ years of experience in Airport operations
• 1+ year experience in staffing/scheduling for Airport Operations
• Proficient with eTA management/administrative functionality
• Familiar with IAM Contract
• Advanced Excel skills
• Microsoft Office Proficiency
• Strong verbal and written communication skills
• Demonstrated time management and multitasking skills
• Ability to work in fast-paced and deadline-driven environment
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

Preferred Qualifications

• Bachelor's degree
• Shift Bid creation experience
• Line Station operational knowledge
• General Resource Planning knowledge
• Budget analysis and overtime management skills
• Demonstrates an understanding of the capabilities and limitations of generative AI tools and effectively leverages them for research, analysis, content creation, and problem-solving. Applies critical thinking to validate AI-generated outputs while adhering to company policies related to responsible AI use, data privacy, and security.

The base pay range for this role is $53,960.00 to $70,334.00.

The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.