Senior Audio-Visual Support Technician

AVI Systems, Inc.; New York (NY); On-site; USD 60,000 - 95,000; Full time

Job summary

Join a forward-thinking company as a Senior Audiovisual Support Technician, where your expertise in AV systems will play a crucial role in enhancing workplace connectivity. You'll provide advanced support, troubleshoot complex issues, and mentor junior technicians, all while collaborating with various departments to ensure seamless AV operations. This is an exciting opportunity to make a significant impact in a 100% employee-owned organization that values your contributions and supports your professional growth. With a comprehensive benefits package and a commitment to employee development, this role is perfect for those looking to advance their careers in a dynamic environment.

Benefits

Healthcare, vision & dental coverage

Health Savings Accounts (HSA)

401(k) with company match

Employee Stock Ownership Plan (ESOP)

Tuition reimbursement

Employer-paid life and disability insurance

Paid time off

Employee assistance program

Qualifications

• Proficiency in AV control systems and programming.
• Strong knowledge of audio systems and video conferencing platforms.
• Experience in designing large-scale AV systems.

Responsibilities

• Manage and configure AV systems for large-scale events.
• Serve as the escalation point for complex AV issues.
• Plan and oversee AV requirements for high-profile events.

Skills

AV control systems (Crestron, Extron, AMX)

Audio systems

Video conferencing platforms (Zoom, Webex, Microsoft Teams)

Signal flow and networking for AV systems

Troubleshooting advanced AV issues

AV over IP systems

Project management

Mentoring junior technicians

Excellent communication skills

Education

Advanced certifications in AV technology (CTS-I, CTS-D)

Job description

At FORTÉ, every role plays a part in reimagining how the modern workplace works. Whether you're on the front lines with customers or behind the scenes making things run, your work helps people connect, collaborate, and get things done. From classrooms to control centers, we design and deliver the systems that power smarter, more connected workplaces – and it all starts with the people who make them possible. FORTÉ (formerly AVI Systems) is a 100% employee-owned company with 50+ years of experience and a bold new identity.

The role of Senior Audiovisual Support Technician will be dedicated to one of our key Enterprise customers. The primary responsibilities include providing advanced AV support, overseeing technical operations, and serving as a point of escalation for complex AV issues.

What You’ll be Doing:

We are seeking a proactive and detail-oriented Senior Audiovisual Support Technician to join our technical support team. The ideal candidate will be responsible for providing intermediate to advanced AV support, troubleshooting, and setup for events, meetings, and daily operations. This role involves not only troubleshooting but also designing and optimizing AV setups for events, large meetings, and specialized presentations. As a senior technician, you will mentor junior staff, collaborate with various departments, and ensure the seamless integration and performance of audiovisual systems.

•Advanced AV Setup & Operation: Manage and configure AV systems for large-scale events, meetings, and specialized projects, including high-end audio systems, multi-camera video conferencing setups, and integrated control systems.
•Troubleshooting & Issue Resolution: Serve as the escalation point for Level 1 AV Technicians, providing in-depth troubleshooting and problem-solving for complex audiovisual issues, including equipment failure, software integration problems, and networked AV systems.
•System Optimization: Evaluate and improve the performance of AV systems by identifying and implementing enhancements, such as upgrading equipment, optimizing signal flow, and improving room acoustics or video quality.
•Mentorship & Training: Provide guidance, training, and technical support to Level 1 AV technicians, ensuring they are developing the skills necessary for effective problem-solving and AV setup.
•Collaboration with IT: Work closely with IT departments to integrate AV systems with network infrastructure, ensuring proper configuration, security, and functionality.
•Event Coordination: Plan and oversee AV requirements for high-profile events, liaising with event coordinators, clients, and external vendors to ensure all technical needs are met.
•Preventive Maintenance & Upgrades: Lead routine maintenance and troubleshooting on complex AV systems, recommending and implementing upgrades or replacements as necessary.
•Documentation & Reporting: Maintain detailed records of AV setups, troubleshooting procedures, and system performance. Provide reports on equipment usage, downtime, and recurring issues to management.
•Vendor & Equipment Management: Manage relationships with AV vendors, coordinate repairs, and assist in procurement of AV equipment, software, and services.
•Customer Service: Maintain a high level of professionalism and customer service when dealing with stakeholders, ensuring timely and efficient resolution of AV issues.

What You Bring to Assure Success:
•Proficiency in AV control systems (Crestron, Extron, AMX) and the ability to program or configure them.
•Strong knowledge of audio systems, video conferencing platforms (Zoom, Webex, Microsoft Teams), and presentation equipment.
•Deep understanding of signal flow, networking for AV systems, and digital/analog AV connections (HDMI, SDI, Dante, AES).
•Ability to troubleshoot advanced AV issues such as networked AV systems, complex audio feedback, or multi-source video switching.
•Familiarity with AV over IP systems and networked AV solutions.
•Experience in designing and deploying large-scale AV systems.
•Advanced certifications in AV technology (CTS-I, CTS-D, or similar) are preferred.
•Leadership abilities, with a focus on mentoring junior technicians.
•Excellent communication and interpersonal skills, with the ability to explain complex technical concepts to non-technical users.
•Strong organizational and project management skills.

This job description is designed to outline the main duties and responsibilities associated with the role but is not exhaustive. Other duties may be assigned as necessary

Why Should You Apply?

At FORTÉ, your work matters, and it’s easy to see the impact you make. That’s because we’re 100% employee-owned, and everyone here has a stake in how we show up – for each other, our customers, and the future we’re building. You’ll join a team that values your strengths, supports your growth, and shares your commitment to doing work that moves people and organizations forward. With bold momentum and a clear mission, FORTÉ is a place where you can bring your best – and build what’s next.

The benefits of ownership

At FORTÉ, you're not just covered – you’re supported. Our employee-owners have access to a comprehensive benefits package designed to protect your health, grow your wealth, and help you do your best work.

Here’s a look at what we offer:

• Healthcare, vision & dental coverage to keep you and your family well
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) for more control over your healthcare dollars
• Employer-paid life and disability insurance for added peace of mind
• 401(k) with company match to invest in your future
• Employee Stock Ownership Plan (ESOP) so you benefit directly from our shared success
• Tuition reimbursement and ongoing learning opportunities to support your growth
• Employer-paid employee assistance program to care for your physical, mental, and financial health
• Paid time off that helps you truly disconnect

FORTÉ is an equal opportunity employer. Disabled/Veterans.