Senior Audio Visual Support Engineer

AVI-SPL; New York (NY); On-site; USD 95,000 - 135,000; Full time

Benefits offered by this job

Medical benefits

Paid holidays, sick days, and personal

Training and development

Dynamic culture

Job summary

AVI-SPL is seeking a Senior Event Support Engineer to lead on-site AV operations for executive conferences, hybrid events, and live productions. You will own complex AV systems, perform advanced troubleshooting, and coordinate with IT, engineering, and vendor teams to ensure flawless meeting experiences.

This role requires hands-on expertise with enterprise AV networking, Zoom Rooms, Q-SYS, and IP-based media workflows, plus strong communication skills for executive stakeholders.

Qualifications

• 3-5 years of professional AV experience supporting enterprise conference centers, executive environments, or live production spaces.
• Strong experience with Zoom Rooms, Q-SYS, Dante, NDI, digital audio consoles, video switchers, PTZ camera systems, IPTV, and enterprise AV networking.
• Advanced troubleshooting skills across AV hardware, control systems, networking, and signal distribution.
• Excellent communication skills with the ability to support executive leadership and high-profile events in a fast-paced environment.

Responsibilities

• Provide Tier 3 AV technical support for executive meetings, client events, town halls, and hybrid productions.
• Support production-grade AV systems including audio mixers, video switchers, PTZ cameras, Q-SYS DSP/control, Dante audio, NDI, IPTV, and AV-over-IP systems.
• Own the daily operation, readiness, and preventative maintenance of the Executive Conference Center, including standard conference rooms, boardrooms, divisible spaces, and multi-purpose spaces.
• Perform advanced troubleshooting of AV, networking, control systems, audio, and video signal flow; act as escalation point.
• Assist in pre-event testing, technical rehearsals, onsite event support, and post-event system validation.
• Coordinate with AV Engineering, Workplace, IT, Networking, vendors, and stakeholders to ensure event success.
• Maintain system documentation, firmware, inventory, and operational standards; identify improvement opportunities.
• Support commissioning of new AV systems, technology evaluations, and deployment of enterprise AV standards.

Skills

AV systems expertise

Executive meetings support

Troubleshooting skills

Strong communication

Tools

Zoom Rooms

Q-SYS

Dante

NDI

IPTV

Video switchers

Job description

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

WHAT YOU'LL DO

The Senior Event Support Engineer is responsible for the technical operation, support, and maintenance of client's Executive Conference Center and other high-profile collaboration spaces. This role serves as the highest level of onsite AV support, providing white-glove service for executive meetings, client presentations, hybrid events, and live productions while ensuring mission-critical spaces remain operational and production-ready.

The engineer acts as the primary technical lead for complex AV systems, partnering with AV Engineering, Workplace, IT, and Event teams to deliver flawless meeting and event experiences.

Key Responsibilities:

• Provide Tier 3 AV technical support for executive meetings, client events, town halls, and hybrid productions.
• Support production-grade AV systems including audio mixers, video switchers, PTZ cameras, Q-SYS DSP/control, Dante audio, NDI, IPTV, and AV-over-IP systems.
• Own the daily operation, readiness, and preventative maintenance of the Executive Conference Center, including standard conference rooms, boardrooms, divisible meeting spaces, and multi-purpose event spaces.
• Perform advanced troubleshooting of AV, networking, control systems, audio, and video signal flow; serve as the primary escalation point for complex issues.
• Assist in pre-event testing, technical rehearsals, onsite event support, and post-event system validation.
• Coordinate with AV Engineering, Workplace, IT, Networking, vendors, and event stakeholders to ensure successful event execution.
• Maintain system documentation, firmware, inventory, and operational standards while identifying opportunities for continuous improvement.
• Support commissioning of new AV systems, technology evaluations, and deployment of enterprise AV standards.

Items to Consider:

• AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on event requirements and may include occasional travel to various locations in support of the client.
• This position will generally work in a professional office environment as well as on client sites.

WHAT WE'RE LOOKING FOR

Must-Haves:

• 3-5 years of professional AV experience supporting enterprise conference centers, executive environments, or live production spaces. 7+ years preferred.
• Strong experience with Zoom Rooms, Q-SYS, Dante, NDI, digital audio consoles, video switchers, PTZ camera systems, IPTV, and enterprise AV networking.
• Advanced troubleshooting skills across AV hardware, control systems, networking, and signal distribution.
• Excellent communication skills with the ability to support executive leadership and high-profile events in a fast-paced environment.

Preferred Certifications:

• AVIXA CTS-I/CTS-D
• Zoom Rooms Certification
• sedna platform knowledge
• DvLED wall familiarity

WHY YOU'LL LIKE WORKING HERE

• Medical benefits, including vision and dental
• Paid holidays, sick days, and personal days
• Enjoyable and dynamic company culture
• Training and professional development opportunities

MORE ABOUT US

AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.