SENIOR AUDIO VIDEO SPECIALIST

University of California Office of the President; San Francisco (CA); On-site; USD 110,000 - 130,000; Full time

Job summary

The University of California Office of the President is seeking an AV IT leader to coordinate and support AV services across conferencing, digital signage, and workspace booking. The role designs, deploys, maintains, and troubleshoots AV technologies and communicates with high‑level clients on significant events.

Responsibilities emphasize policy development, operational support, vendor relations, and strategic planning for new AV solutions, with a focus on security configurations and platform

Qualifications

• Minimum 8 years of AV technical support experience.
• Experience delivering high‑level customer service.
• Ability to design and implement AV solutions for complex needs.

Responsibilities

• Lead AV services across conferencing, digital signage, and workspace booking.
• Coordinate with UCOP community and leadership to align resources with needs.
• Manage Zoom, EMS, and Korbyt platforms and security configurations.
• Perform installation, maintenance, troubleshooting, and deployment of AV systems.

Skills

Customer service

AV systems

Troubleshooting

Communication skills

Project management

Independent work

Teamwork

Networking technology

Education

Bachelor's degree in related field

Tools

Zoom

EMS

Korbyt

Job description

Position Summary

Applies advanced concepts and expertise to lead, coordinate, and support AV IT services across conferencing, digital signage, and workspace booking. Designs, deploys, services, maintains, troubleshoots, repairs, and configures AV technologies and services. Communicates with high‑level clients on significant events.

Key Responsibilities

• 35% Assist with the development, documentation, training, and implementation of AV service policy, processes, and workflows. Maintain accurate asset records and produce instructional resources. Coordinate with leadership and the UCOP community to align resources with needs.
• 35% Provide operational support and technical expertise for AV systems and services. Serve as principal resource for AV setup, management, and remediation of equipment failures. Perform assessment, maintenance, troubleshooting, repair, and configuration of shared AV devices. Lead installation or modification of new or existing AV systems and enforce security configurations. Manage administrator duties for Zoom, EMS, and Korbyt platforms.
• 15% Establish and maintain effective business relationships with external vendors and the UCOP user community. Direct vendor work, assess performance, and manage purchase, payment, and spending for AV systems and services.
• 15% Conduct highly complex assessments of business requirements for AV technology and recommend appropriate solutions. Evaluate technical, financial, and operational aspects of current or emerging AV solutions. Provide input to strategic planning, develop architecture, and lead implementation of new or updated AV solutions.

Required Qualifications

• Minimum 8 years of relevant work experience providing audio/visual technical support.

Skills and Abilities

• Advanced customer service and consultative skills to identify and implement required technology solutions.
• Advanced understanding of AV systems and services and ability to troubleshoot complex issues.
• Ability to assess institutional needs for AV technology products and design services to meet those needs.
• Demonstrated effective interpersonal communication skills.
• Ability to communicate technical information to both technical and non‑technical personnel at various organizational levels.
• High knowledge of audio, video, computer, media, and networking technology.
• Self‑motivated and works independently as well as part of a team.
• Demonstrated problem‑solving skills with the ability to learn effectively and meet deadlines.
• Advanced skills to develop technical solutions for complex user requirements.
• Excellent project management, organizational, and communication skills.

Preferred Qualifications

• Industry certifications: CCNA, Crestron, CT5‑I, etc.

Education

• Bachelor’s degree in a related area and/or equivalent experience/training.

Compensation

Step – STEPS
Pay Scale – $110,000 – $130,000

Benefits

For information on the comprehensive benefits package, visit Benefits of Belonging.

Other Information

Job Code: 004506

Conditions of Employment

• Background check required.
• Smoke and tobacco‑free work environment.
• Compliance with University of California Vaccination Program.
• Disclosure of misconduct as defined by UC policies.
• Adherence to UC Sexual Violence and Sexual Harassment Policy, Anti‑Discrimination Policy, and APM‑035.

EEO Statement

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.