Assistant Classroom A/V Services Manager

University of California - Santa Barbara; Santa Barbara (CA); Hybrid; USD 80,000 - 86,000; Full time

Job summary

University of California, Santa Barbara seeks an Assistant Classroom A/V Services Manager to support daily operations of Classroom A/V Services (CAVS) across ~275 instructional spaces. The role directly supervises three full-time staff and up to 35 student staff, manages workflows, and develops training materials.

You will coordinate maintenance and utilization of classroom A/V and computing resources, supervise on-site support, and guide Mac/PC imaging and replacement cycles to ensure reliable

Qualifications

• Bachelor's Degree in related area or equivalent experience/training.
• 4+ years in related area/experience.
• 1+ years leading and coordinating staff.
• 2+ years supporting hardware & software installation and troubleshooting.
• 2+ years experience using deployment and management tools.
• 2+ years experience in desktop and A/V support in a fast-paced environment.
• Demonstrated strong interpersonal communications skills.
• Proficient Mac/PC, web development, online conferencing, multimedia and presentation tools.

Responsibilities

• Support daily operations of Classroom A/V Services (CAVS).
• Supervise three full-time staff and up to 35 student staff.
• Develop training materials and conduct quarterly training sessions.
• Establish streamlined operational processes with the CAVS Manager.
• Oversee equipment inventory and imaging for Mac and PC platforms.
• Advise on computer replacement cycles and resource utilization.

Skills

Interpersonal communication

Leadership

Troubleshooting

Desktop support

Communication skills

Education

Bachelor's Degree in related area

Tools

Mac/PC

Web development

Online conferencing

Multimedia tools

Presentation tools

Job description

Job Posting Details

Salary Grade: Grade 21

Pay Rate/Range: The budgeted salary range that the University reasonably expects to pay for this position is $80,000 to $86,000/year. Salary offers are determined based on final candidate qualifications and experience; the budget for the position; and the application of fair, equitable, and consistent pay practices at the University. The full salary range for this position is $73,800 to $131,200/year.

Work Location: 1150 Kerr Hall

Working Days and Hours: Monday-Friday; 8am-5pm

Benefits Eligibility: Full Benefits

Type of Remote or Hybrid Work Arrangement: Hybrid (Both UC & Non-UC locations)

Special Instructions:

For full consideration, must include a resume and a cover letter as part of your application.

Department Marketing Statement:

Instructional Development, part of Academic Affairs Information Technology (AAIT), supports the university's academic and instructional mission by delivering reliable and integrated technology services that enhance teaching, learning, and academic administration. As a service organization, AAIT provides technology services for General Assignment classrooms, departmental classrooms, and computer labs, along with campus-wide instructional technologies and audio-visual and video production services. AAIT also supports the technology needs of senior campus leadership, Academic Affairs offices, the Academic Senate, and core academic administrative systems. Working in collaboration with campus IT partners and units, AAIT ensures that faculty, staff, and students have access to dependable technologies and services that support diverse disciplines, teaching approaches, and learning environments.

Benefits of Belonging:

Working at UC means being part of this vibrant institution that shines a light on what is possible. People make UC great, and UC recognizes your contributions by making this a great place to work. Excellent retirement and health are just one of the rewards. Learn more about the benefits of working at UC

Brief Summary of Job Duties

The Assistant Classroom A/V Services Manager supports the daily operations of Classroom A/V Services (CAVS) under the direction of the Classroom A/V Services Manager. CAVS provides instructional technical support for A/V equipment across approximately 275 campus instructional spaces, and this position directly supervises three full-time career staff and up to 35 student staff. The Assistant Manager manages office workflows and scheduling, develops comprehensive training materials, and conducts quarterly training sessions for both instructional and event A/V support. In coordination with the CAVS Manager, this position establishes streamlined operational processes and advises on support for the maintenance, repair, and utilization of all classroom A/V and computing resources. Additionally, the Assistant Manager supervises staff providing on-site and in person assistance, oversees equipment inventory, manages machine imaging for Mac and PC platforms within these instructional spaces, and advises on the associated computer replacement cycle.

Required Qualifications

• Bachelor's Degree in related area and / or equivalent experience / training
• 4+ years in related area and/or equivalent experience
• 1+ years leading, supervising and coordinating the work of others
• 2+ years supporting hardware & software installation and troubleshooting
• 2+ years experience using deployment and management tools
• 2+ years experience in desktop and A/V support in a fast-paced, helpdesk environment
• Evidence of strong interpersonal communications skills.
• Exhibited proficient technical skills / experience including Mac / PC, web development, on-line conferencing, multimedia, presentation tools, and emerging technologies.
• Demonstrated effective skills in managing technical staff.
• Thorough knowledge of desktop and business / technical support systems, including working knowledge of microcomputer and workstation hardware, operating systems and network hardware and software.

Preferred Qualifications

• Demonstrated experience using strong organizational and project management skills.
• Comprehensive understanding of other areas of IT.
• Proven history in supervision and management of students and other employees in a university environment.

Special Conditions of Employment

• Ability to work occasional nights and weekends.
• Satisfactory criminal history background check
• UCSB is a Tobacco-Free environment

Misconduct Disclosure Requirement

As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer.

"Misconduct" means any violation of the policies governing employee conduct at the applicant's previous place of employment, including, but not limited to, violations of policies prohibiting sexual harassment, sexual assault, or other forms of harassment, or discrimination, as defined by the employer. For reference, below are UC's policies addressing some forms of misconduct: