Senior Associate, Training and Development
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Job summary
Amgen is seeking a Senior Associate, Training and Development to support onboarding and day-to-day training operations at the Thousand Oaks HQ. This hybrid role requires in-person trainings and regular travel to ensure smooth execution across teams.
You will lead a team of training associates, guide daily activities, and partner with the Training and Development Manager to optimize processes. Ideal candidates have a background in Learning and Development, strong communication and project
Qualifications
- Bachelor's degree plus 2+ years in Learning and Development or related field.
- Experience coordinating events and onboarding programs in pharma/biotech preferred.
- Strong communication, organizational, and prioritization skills.
Responsibilities
- Lead day-to-day training operations and onboarding for new hires.
- Manage contingent workforce associates and coordinate with Training and Development Manager.
- Plan and run regular team meetings; escalate issues as needed.
- Coordinate training events for one or two business units; ensure timely delivery.
- Develop processes, improve operational efficiency, and standardize procedures.
- Run reports from LMS, Tableau, Power BI to inform decisions.
- Provide onsite support during live training events and logistics.
Skills
Education
Tools
Job description
At Amgen, if you feel like youre part of something bigger, its because you are. Our shared missionto serve patients living with serious illnessesdrives all that we do.
Since 1980, weve helped pioneer the world of biotech in our fight against the worlds toughest diseases. Amgen is advancing a broad and deep pipeline and portfolio of medicines to treat heart disease, obesity and obesity-related conditions, rare diseases, inflammatory conditions and cancer. As a member of the Amgen team, youll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.
Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, youll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.
This hybrid position requires support for in-person trainings and meetings at Amgen headquarters in Thousand Oaks, CA.
Lets do this. Lets change the world. In this vital role you wil play a key role in supporting day-to-day training operations and ensuring a seamless onboarding experience for new hires. This position serves as a primary resource for the training associate team, providing guidance on daily activities, troubleshooting issues, and escalating more complex matters as needed. The Senior Associate directly manages contingent workforce (CW) associates and partners closely with the Training and Development Manager to support onboarding operations and provide backup coverage.
In addition to coordinating training events for one or two business units, this role focuses on improving processes, strengthening operational efficiency, and supporting consistent execution across the team. The Senior Associate collaborates with business unit leaders and cross-functional partners to coordinate training events, materials, processes, and systems, ensuring high-quality execution and timely delivery.
- Provide day-to-day leadership and guidance to training associate staff, clarify priorities and deliverables, and coordinate work across the team.
- Directly manage CW associates by setting expectations, assigning and prioritizing work, and supporting development.
- Plan and lead regular associate team meetings to share updates, align priorities, resolve operational questions, track commitments and follow-up.
- Coordinate and facilitate training for new Field Training Managers (FTMs) on operations policies and procedures.
- Serve as backup to the Training and Development Manager, providing coverage for onboarding activities and related operational deliverables to maintain continuity.
- Lead process improvement work by identifying needs, reviewing workflows, standardizing and maintaining procedures, and implementing practical solutions.
- Run and/or distribute reports from business systems (e.g., LMS, Tableau, Zoho) to support training operations and decision-making.
- Analyze and manage class surveys (i.e. collecting/communicating results, archiving) to identify areas of improvement.
- Archive training records (e.g., certifications and training rosters) and help provide documentation for inspections and audits.
- Support trainers with learning tools and technologies (e.g., LMS, Learning Hub, SharePoint, Tableu), including creating Learning Hub playlists and updating SharePoint sites as needed.
- Monitor designated email inboxes to answer questions, provide information, and resolve or route issues.
- Support training events for one or two business units, including new hire training, launch training, and sales force expansions in virtual and live settings; provide logistical support during events.
- Develop and manage class communications (e.g., welcome and travel logistics letters), send participant updates, and coordinate with trainers on participant responses.
- Reserve conference rooms and neighborhoods, order catering, and coordinate badge access requests.
- Provide onsite support during live training events, including signage, office supplies, and technical support.
- Collaborate with management on calendars and event planning, and support and drive special projects as needed.
We are all different, yet we all use our unique contributions to serve patients.
- Bachelor's degree & 2 years of directly related experience in Learning and Development, Event Management, Business, Pharmaceutical/ Biotechnology Industry OR
- Associates degree & 6 years of directly related experience in Learning and Development, Event Management, Business, Pharmaceutical/ Biotechnology Industry OR
- High school diploma / GED & 8 years of directly related experience in Learning and Development, Event Management, Business, Pharmaceutical/ Biotechnology Industry
- Previous job experience inLearning and Development in the Pharmaceutical/ Biotechnology Industry
- Proven ability / experience coordinating small to large training events.
- Experience with managing relationships with competing demands and priorities
- Strong customer service skills
- Strong time management, organization, and prioritization skills
- Strong problem-solving skills
- Strong written and verbal communication skills
- Exceptional attention to detail with the ability to multi-task
- Ability to work well in teams and interact effectively with various levels of management.
- Willingness to be flexible to meet team goals and priorities.
- Strong computer and database skills with Microsoft Word, PowerPoint, Excel, Outlook, and Teams
- Experience with databases and business analysis tools (e.g., Tableau, Power BI, SharePoint, Learning Management Systems) a plus.
- Able to lift 25 lbs.
- Experience leading a team, coaching associates, setting priorities, and providing performance feedback.
- Experience leading process improvement initiatives and resolving or escalating operational issues
As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, well support your journey every step of the way.
The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications.
- A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
- A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
- Stock-based long-term incentives
- Award-winning time-off plans
- Flexible work models where possible. Refer to the Work Location Type in the job posting to see if this applies.
Amgen does not have an application deadline for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position.
Sponsorship for this role is not guaranteed.
As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.
Amgen is an Equal Opportunity employer. We make all employment decisions without regard to race, color, religion, sex or any other characteristic protected by applicable law.
We provide reasonable accommodations to applicants and employees with disabilities, consistent with legal requirements. Please contact us to request accommodation.
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