Senior Associate, Technology Enablement, Business Solutions

New York Life Insurance Co; New York (NY); Hybrid; USD 100,000 - 143,000; Full time

Benefits offered by this job

Pension plan

Tuition reimbursement

Summer flex time

Family friendly benefits

Job summary

New York Life is seeking a Senior Associate, Technology Enablement within the Business Solutions team to modernize processes for the small business market. You will collaborate with technology and business partners to shape opportunities into defined initiatives that deliver measurable business value.

The role requires strong business acumen, the ability to influence without authority, and experience across SDLC and agile delivery.

Qualifications

• Experience contributing to technology-enabled business change in a complex enterprise environment.
• Strong business acumen and curiosity, with ability to quickly learn new products/processes.
• Ability to influence and drive outcomes without direct authority.
• Strong analytical and problem-solving skills in ambiguity and complex problems.
• Clear written and verbal communication with senior stakeholders and technology partners.
• Familiarity with SDLC, agile delivery, requirements definition, and build/buy/integrate trade-offs.

Responsibilities

• Discovery and Diagnosis: build fluency in Business Solutions products and journeys; identify friction points and opportunities.
• Initiative Shaping: define technology-dependent initiatives, scope, success metrics, and sequencing; assess feasibility and approaches.
• Cross-Functional Collaboration: coordinate with technology, operations, vendors, finance, compliance, and field stakeholders; build consensus.
• Insight and Recommendations: provide analyses and recommendations on technology investments and sequencing.

Job description

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Senior Associate, Technology Enablement, Business Solutions

New York, New York, United States

Hybrid

Job Description

Requisition ID

94791

Location

New York,NewYork,United States

Role Location Designation

Job Requisition ID:94791

Technology Enablement, Business Solutions

Senior Associate

Summary

New York Life is seeking a Senior Associate, Technology Enablement within the Business Solutions team to help modernize and streamline processes across the small business market. Business Solutions serves business owners and their employees through New York Life’s career agents, delivering employee benefits products as well as strategies to protect and grow small businesses.

This individual contributor role sits on the business side of the organization and works closely with New York Life’s technology organization. The Senior Associate helps identify where technology can most meaningfully improve how the business serves agents, business owners, and clients, and then partners across functions to shape those opportunities into well-defined initiatives.

This is a highly collaborative role where success depends on strong business understanding, structured analytical thinking, and the ability to work effectively with partners across technology, operations, vendors, and the field. The role suits a motivated professional who enjoys working at the intersection of business and technology, and who is energized by replacing legacy processes with modern, scalable approaches.

Key Responsibilities:

Discovery and Diagnosis

• Builds strong working fluency in Business Solutions’ products, operating model, customer and agent journeys, and competitive context.
• Identifies friction points, inefficiencies, and opportunities where technology-enabled change would create meaningful value for the business.
• Documents and translates business challenges into clearly framed problem statements that cross-functional partners can act on.

Initiative Shaping

• Supports the definition of technology-dependent initiatives, including scope, requirements, success metrics, and sequencing.
• Works with technology partners to validate feasibility, surface dependencies, and evaluate solution approaches such as build, buy, or integrate.
• Brings rigor and structure to opportunities before they enter formal delivery, helping ensure initiatives are well defined, properly scoped, and tied to clear business outcomes.

Cross-Functional Collaboration

• Helps move initiatives forward by coordinating with partners across technology, operations, vendors, finance, compliance, and field stakeholders.
• Builds effective working relationships across a complex stakeholder environment and contributes to building consensus without formal authority.
• Tracks cross-organizational dependencies and escalates risks, trade-offs, and decision points to Business Solutions leadership in a timely and actionable way.

Insight and Recommendations

• Serves as a knowledgeable resource to Business Solutions leadership on the technology implications of business decisions.
• Prepares clear, well-reasoned analysis and recommendations on where to invest, where to defer, and how to sequence technology work.
• Represents Business Solutions’ technology needs in working sessions with enterprise partners and helps ensure business priorities are reflected in technology planning.

Essential Requirements and Experience:

• Experience contributing to technology-enabled business change in a complex enterprise environment.
• Strong business acumen and curiosity, including the ability to quickly develop a working understanding of new products, processes, and operating models.
• Demonstrated ability to work effectively through influence, driving outcomes with teams over which they have no direct authority.
• Strong analytical and problem-solving skills, with the ability to work through ambiguity, structure complex problems, and identify practical solutions.
• Clear and confident written and verbal communicator, comfortable engaging with stakeholders at all levels, including senior leaders and technology partners.
• Working familiarity with how technology gets delivered in large organizations, including SDLC, agile delivery models, requirements definition, and the trade-offs between build, buy, and integrate.
• Comfortable operating in a fast-moving environment and managing multiple priorities simultaneously.
• Sound judgment, intellectual honesty, and a low-ego, collaborative working style.

Additional Requirements:

• 5 to 7 years of relevant experience spanning business and technology roles, including time spent on technology-enabled change initiatives.
• Insurance industry experience strongly preferred; experience in financial services or other complex, regulated industries will be considered.
• Experience in employee benefits, group insurance, or the small business market is a plus.
• Experience working alongside technology teams on enterprise initiatives.

Job Level: LEVELPF4

Pay Transparency

Salary Range:$100,000-$143,000

Discretionary bonus eligible:Yes

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Please note : This role requiresFINRA licensedand/or FINRA Associated Person pre-hire fingerprinting.

We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. discover more about our comprehensive benefit options or visit our NYL Benefits Site .

Our Commitment to Inclusion

At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. learn more about New York Life’s leadership in this space.

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation . We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com .

Job Requisition ID: 94791

Family Friendly Benefits

Find benefits that support your unique family situation, including fertility assistance, paid new-parent benefits, backup childcare services, free virtual tutoring, and more.

We Invest in Your Future

Enjoy a more secure future with a company-sponsored pension plan for eligible employees and a savings plans with a company match 1 .

Take advantage of our tuition reimbursement program to further your education and advance your career with job-related courses and programs.

Summer Flex Time

Take time for yourself and your loved ones. Enjoy reduced working hours during the summer months.

Disclaimer 1 : Eligibility for, and benefits under, the Pension Plan and 401(k) Savings Plan (“Plans”) are determined in accordance with the terms of the applicable plan document. Employees of certain subsidiaries, including but not limited to Group Benefit Solutions, employees of Life Insurance Company of North America and New York Life Group Insurance Company of NY, are not eligible to participate in the Pension Plan. In the event of a conflict between this information and the applicable plan document, the applicable plan document governs. The Company reserves the right to amend or terminate the Plans at any time.