Senior Associate - Business Analyst

New York Life Insurance Co; New York (NY); Hybrid; USD 81.000 - 116.000; Vollzeit

Benefits dieser Stelle

Discretionary bonus eligible

Zusammenfassung

New York Life Insurance Co. seeks a Senior Associate - Business Analyst to lead discovery of end‑to‑end business processes for life insurance policy administration and related operations.

You will document as‑is processes, identify gaps, and collaborate with product, architecture, and testing teams on modernization initiatives. The role emphasizes deep process discovery, knowledge capture, and clear artifacts to enable migration planning and scope definition.

Qualifikationen

• 7+ years of experience as a Business Analyst, Process Analyst, or similar role.
• 4+ years of experience in Life Insurance or similar industry.
• Demonstrated experience in business process discovery and documentation.
• Strong facilitation and interviewing skills, especially with SMEs and operations teams.
• Ability to synthesize complex, ambiguous information into clear artifacts.
• Experience working with legacy systems and large enterprise environments.
• Excellent written and verbal communication skills.

Aufgaben

• Lead discovery of end‑to‑end business processes across legacy and modern systems.
• Conduct interviews, workshops, and working sessions with business and technology SMEs.
• Document as‑is processes, workflows, decision points, handoffs, controls, and exceptions.
• Identify undocumented knowledge, manual workarounds, and service processes.
• Analyze discovered processes to identify complexity, duplication, risk, and inefficiency.
• Highlight system dependencies, integration touchpoints, and data handoffs.
• Surface gaps between documented processes and actual execution.
• Identify candidate areas for simplification, standardization, or elimination.

Kenntnisse

Business process discovery

Stakeholder facilitation

Process documentation

Requirements analysis

Communication skills

Legacy systems experience

As‑is process mapping

Jobbeschreibung

Senior Associate - Business Analyst

New York, New York, United States

Tech Data AI Ventures

Hybrid

Role Overview:

The Business Analyst will play a foundational role on a newly formed Discovery team, focused on uncovering, documenting, and analyzing existing business processes that support life insurance policy administration and related operations.

This role is focused on deep process discovery, institutional knowledge capture, and fact‑based clarity to enable modernization, simplification, and system replacement efforts. The analyst will work closely with business SMEs, product owners, and technology partners to establish a clear and shared understanding of how work is performed today (“as‑is”) and where complexity, risk, and opportunity exist.

What You’ll Do:

Business Process Discovery & Documentation

• Lead discovery of existing end‑to‑end business processes across legacy and modern systems
• Conduct interviews, workshops, and working sessions with business and technology SMEs
• Document as‑is processes, workflows, decision points, handoffs, controls, and exceptions
• Identify undocumented knowledge, manual workarounds, and service processes

Analysis & Insight

• Analyze discovered processes to identify complexity, duplication, risk, and inefficiency
• Highlight system dependencies, integration touchpoints, and data handoffs
• Surface gaps between documented processes and actual execution
• Identify candidate areas for simplification, standardization, or elimination

Knowledge Enablement for Modernization

• Produce clear, structured artifacts (process maps, narratives, inventories) that can be consumed by:
• Product teams
• Architects and engineers
• QA and test teams
• Program and delivery leadership
• Support downstream modernization activities by providing factual process context for:
• Migration planning
• Scope and dependency definition

Stakeholder Collaboration

• Build trusted relationships with technical, business and service partners
• Translate complex operational behavior into clear, technology‑agnostic language
• Communicate findings concisely to technical and business audiences

What You’ll Bring:

Required Skills & Experience

• 7+ years of experience as a Business Analyst, Process Analyst, or similar role
• 4+ years of experience in Life Insurance or similar industry
• Demonstrated experience in business process discovery and documentation
• Strong facilitation and interviewing skills, especially with SMEs and operations teams
• Ability to synthesize complex, ambiguous information into clear artifacts
• Experience working with legacy systems and large enterprise environments
• Excellent written and verbal communication skills

Preferred Qualifications

• Experience in life insurance, financial services, or regulated industries
• Familiarity with policy administration, servicing, underwriting, billing, or claims processes
• Experience supporting large‑scale modernization or transformation programs
• Comfortable operating without predefined requirements or solutions

Pay Transparency

Salary Range:$81,000-$115,500

Discretionary bonus eligible:Yes

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Company Overview

At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact.

Our diverse business portfolio creates opportunities to make a difference across industries and communities—inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you’ll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress.

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site .

Our Commitment to Inclusion
At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life’s leadership in this space.

Recognized as one Fortune’s World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation .We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com .

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.

Job Requisition ID: 94497

Family Friendly Benefits

Find benefits that support your unique family situation, including fertility assistance, paid new-parent benefits, backup childcare services, free virtual tutoring, and more.

We Invest in Your Future

Enjoy a more secure future with a company-sponsored pension plan for eligible employees and a savings plans with a company match 1 .

Take advantage of our tuition reimbursement program to further your education and advance your career with job-related courses and programs.

Summer Flex Time

Take time for yourself and your loved ones. Enjoy reduced working hours during the summer months.

Disclaimer 1 : Eligibility for, and benefits under, the Pension Plan and 401(k) Savings Plan (“Plans”) are determined in accordance with the terms of the applicable plan document. Employees of certain subsidiaries, including but not limited to Group Benefit Solutions, employees of Life Insurance Company of North America and New York Life Group Insurance Company of NY, are not eligible to participate in the Pension Plan. In the event of a conflict between this information and the applicable plan document, the applicable plan document governs. The Company reserves the right to amend or terminate the Plans at any time.