Senior Associate - Technical Analyst - Scrum Master

New York Life Insurance Co; New York (NY); Hybrid; USD 100,000 - 143,000; Full time

Job summary

New York Life Insurance Co. is seeking a Technology Analyst to support Field Experience initiatives in a SAFe Agile environment.

You will work with business stakeholders, product owners, architects, and engineering teams to deliver enterprise technology solutions across platforms and APIs. The role emphasizes analytical thinking, communication, and strong Agile delivery capabilities, with responsibilities including backlog refinement, sprint ceremonies, and delivery coordination across multiple

Qualifications

• Bachelor’s degree in computer science, Information Technology, Business Information Systems, or related field.
• 3–8 years of experience in business/technology analysis, Agile delivery, or related roles.
• Experience working in Agile/Scrum environments.
• Understanding of SDLC and technology delivery practices.

Responsibilities

• Gather, analyze, and document business and technical requirements with stakeholders.
• Translate needs into user stories, workflows, and functional specs.
• Support backlog refinement and ensure items are ready for development teams.

Skills

Analytical thinking

Communication

Agile delivery

Stakeholder collaboration

Education

Bachelor’s degree in CS/IT/IS

Tools

Jira

Rally

Azure DevOps

Job description

New York, New York, United States

Hybrid

Job Description

Requisition ID

94127

Location

New York,NewYork,United States

Role Location Designation

Job Requisition ID:94127

As part of Technology, you'll have the opportunity to contribute to groundbreaking initiatives that shape New York Life's digital landscape. Leverage cutting‑edge technologies like Generative AI to increase productivity, streamline processes, and create seamless experiences for clients, agents, and employees. Your expertise fuels innovation, agility, and growth — driving the company's success .

Role Overview

We are seeking a Technology Analyst to support strategic Field Experience initiatives. While prior Scrum Master experience is not required, the role will involve significant Scrum Master responsibilities within an Agile delivery environment. This role will work closely with business stakeholders, product owners, architects, and engineering teams to help deliver technology solutions across enterprise platforms and applications.

The ideal candidate will have strong analytical and communication skills, experience working in Agile teams, and the ability to support delivery coordination, backlog management, and Scrum ceremonies in a SAFe environment.

What You’ll Do

Technology Analysis & Delivery Support

• Partner with business and technology teams to gather, analyze, and document business and technical requirements.
• Translate business needs into user stories, workflows, and functional requirements.
• Support analysis of systems, integrations, processes, and data flows to identify improvements and efficiencies.
• Assist with backlog refinement and ensure requirements are ready for development teams.
• Help identify and track dependencies, risks, and issues across initiatives.
• Support delivery activities across enterprise applications, APIs, cloud technologies, and digital platforms.
• Facilitate Agile ceremonies including Sprint Planning, Daily Standups, Sprint Reviews, Retrospectives, and backlog refinement sessions.
• Support Agile teams operating within a SAFe framework.
• Track sprint progress, risks, blockers, and delivery milestones.
• Coordinate with Product Owners, Release Train Engineers, and engineering teams to support sprint and PI objectives.
• Help drive continuous improvement through Agile best practices and team collaboration.

Stakeholder Collaboration

• Act as a liaison between business and technology teams to support alignment on priorities and delivery timelines.
• Provide regular status updates and communicate delivery progress, risks, and dependencies.
• Support initiatives through the software delivery lifecycle from planning through implementation.

What You’ll Bring

You will bring strong analytical thinking, Agile delivery experience, and the ability to work across both business and technical teams to help drive successful outcomes. You are highly organized, collaborative, and comfortable navigating complex enterprise environments with multiple stakeholders and competing priorities.

You will also bring strong communication and facilitation skills, along with a passion for continuous improvement, operational excellence, and modern technology delivery practices. Success in this role requires someone who can balance business analysis responsibilities with Agile team leadership and Scrum facilitation responsibilities while maintaining a strong focus on execution and delivery outcomes.

Required Skills

• Bachelor’s degree in computer science, Information Technology, Business Information Systems, or related field.
• 3–8 years of experience combined in business analysis, technology analysis, Agile delivery, software development, or related roles.
• Experience working in Agile/Scrum environments.
• Understanding of SDLC, Agile methodologies, and technology delivery practices.
• Strong analytical, organizational, and problem‑solving skills.
• Strong communication and collaboration skills.
• Experience using Agile tools such as Jira, Rally, or Azure DevOps.
• Experience with process documentation, reporting, and requirement analysis.

Preferred Skills

• Experience supporting Scrum Master responsibilities or Agile delivery activities.
• Agile certification such as CSM or SAFe Scrum Master preferred.
• Programmer background a plus.
• Familiarity with cloud technologies, APIs, integrations, and enterprise applications.
• Experience supporting modernization or digital transformation initiatives.
• Financial services industry experience is a plus.

Pay Transparency

Salary Range:$100,000-$143,000

Discretionary bonus eligible:Yes

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Company Overview

At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact.

Our diverse business portfolio creates opportunities to make a difference across industries and communities—inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you’ll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress.

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site .

Our Commitment to Inclusion

At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life’s leadership in this space.

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation .We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com .

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.

Family Friendly Benefits

Find benefits that support your unique family situation, including fertility assistance, paid new-parent benefits, backup childcare services, free virtual tutoring, and more.

We Invest in Your Future

Enjoy a more secure future with a company-sponsored pension plan for eligible employees and a savings plans with a company match 1 .

Take advantage of our tuition reimbursement program to further your education and advance your career with job‑related courses and programs.

Summer Flex Time

Take time for yourself and your loved ones. Enjoy reduced working hours during the summer months.

Disclaimer 1 :

Eligibility for, and benefits under, the Pension Plan and 401(k) Savings Plan (“Plans”) are determined in accordance with the terms of the applicable plan document. Employees of certain subsidiaries, including but not limited to Group Benefit Solutions, employees of Life Insurance Company of North America and New York Life Group Insurance Company of NY, are not eligible to participate in the Pension Plan. In the event of a conflict between this information and the applicable plan document, the applicable plan document governs. The Company reserves the right to amend or terminate the Plans at any time.