Senior Associate, Salesforce System Administrator

KIPP NYC; New York (NY); Hybrid; USD 71,070 - 85,490; Full time

Benefits offered by this job

Medical, dental, and vision insurance

403(b) retirement plan with 50% match

Paid parental leave (up to 12 weeks)

Sabbatical after 10 years

Tuition reimbursement

Job summary

KIPP NYC is seeking a Salesforce System Administrator to maintain and optimize our Salesforce platform across recruitment, enrollment, family engagement, and advancement. You will partner with stakeholders to implement scalable solutions and improve processes in a hybrid, NYC‑based role.

The position reports to the Director of Application Services and requires collaboration with multiple teams to ensure system integrity and a strong user experience for students, families, and staff.

Qualifications

• Bachelor's degree preferred or equivalent combination of education and experience.
• Salesforce system administration experience strongly preferred.
• Salesforce Administrator Certification preferred.
• Minimum of two years of experience administering Salesforce or comparable CRM platforms.
• Experience with Salesforce Education Cloud, Experience Cloud, Marketing Cloud, or related Salesforce products preferred.
• Knowledge of system integrations, data synchronization, automation tools, and reporting.
• Strong analytical, organizational, and problem‑solving skills with exceptional attention to detail.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to translate technical concepts into accessible solutions for non‑technical users.
• Strong project management skills with the ability to manage multiple priorities in a fast‑paced environment.
• Customer‑service mindset with a commitment to continuous improvement and operational excellence.
• Demonstrates commitment to KIPP NYC's mission and values.

Responsibilities

• Administer and maintain Salesforce platform, ensuring stability, performance, and reliability.
• Manage user provisioning, permissions, profiles, licensing, page layouts, objects, fields, workflows, and system configuration.
• Build and maintain reports, dashboards, and automated processes for decision‑making.
• Monitor platform health, data quality, user adoption, and system performance.
• Maintain system documentation and reflect evolving organizational needs in configurations.
• Identify automation opportunities and process improvements.
• Gather business requirements and partner with stakeholders to implement scalable Salesforce solutions.
• Support end‑to‑end student recruitment and enrollment lifecycle, including lead management, applications, lotteries, waitlists, registration, and onboarding.
• Support integrations between Salesforce, PowerSchool, and other systems.
• Develop reports and dashboards to monitor enrollment progress and inform decisions.
• Support Salesforce Marketing Cloud and integrated communications platforms.
• Manage audience segmentation, campaigns, and tracking.
• Support Advancement operations, donor management, gift processing, and grant management.
• Develop data visuals and dashboards for leadership and regional teams.
• Deliver training and ongoing support for Salesforce users.

Skills

Salesforce Admin

CRM systems

Data analysis

Reports & dashboards

Project management

Communication skills

Attention to detail

Problem solving

Education

Bachelor's degree

Job description

About KIPP NYC

Founded in 1995, KIPP NYC Public Schools is a non‑profit network of 18 free, public charter schools located in the Bronx, Brooklyn, and Manhattan. We partner with families and communities to create joyful, academically excellent schools where every child grows up free to create the future they want for themselves and their communities.

From our first middle school, KIPP Academy in the Bronx, to today’s network of eight elementary schools, nine middle schools, and one high school, KIPP NYC provides students with engaging academics, arts, athletics, and social–emotional learning that prepare them for college, career, and beyond.

Our commitment doesn’t end at graduation. Through KIPP Forward, we continue to support our alumni as they navigate college, career, and life, helping them define success on their own terms and pursue the paths that align with their goals and sense of purpose.

Together, we serve more than 9,400 students, supported over 4,700 alumni, and employ more than 1,100 dedicated team members who bring passion, expertise, and commitment to our mission every day.

Job Description

Position Overview

The Salesforce System Administrator is a key member of KIPP NYC's Shared Services Team, responsible for the administration, optimization, and continuous improvement of the organization's Salesforce platform. This role plays a critical part in supporting the systems that power student recruitment and enrollment, family engagement, marketing, and advancement, helping to ensure an exceptional experience for prospective families, current families, donors, and internal stakeholders.

Reporting to the Director of Application Services, the Salesforce System Administrator partners closely with Student Recruitment & Enrollment, Marketing & Communications, Advancement, Technology, and school‑based teams to maintain system integrity, improve business processes, and develop scalable solutions that support organizational priorities.

This role requires a collaborative, customer‑focused professional who enjoys solving complex problems, building efficient systems, and leveraging technology to improve operational effectiveness and the experiences of students, families, and staff.

This is a full‑time position with a hybrid schedule, requiring a minimum of three in‑person days per week based out of our KIPP NYC Midtown Manhattan office. The role also includes travel to KIPP NYC campuses across the Bronx, Brooklyn, and Manhattan. The cadence and frequency of school visits will be determined by you and your leadership team.

Duties and Responsibilities

Salesforce Administration & Platform Management

• Administer and maintain KIPP NYC's Salesforce platform, ensuring system stability, performance, and reliability.
• Manage user provisioning, permissions, profiles, licensing, page layouts, objects, fields, workflows, and system configuration.
• Build and maintain reports, dashboards, and automated processes that support organizational decision‑making.
• Monitor platform health, data quality, user adoption, and system performance.
• Maintain system documentation and ensure platform configurations reflect evolving organizational needs.
• Identify opportunities for automation, system enhancements, and process improvements that increase efficiency and improve the user experience.
• Gather business requirements and partner with internal stakeholders and vendors to implement scalable Salesforce solutions.

Student Recruitment & Enrollment

• Support the end‑to‑end student recruitment and enrollment lifecycle, including lead management, applications, lotteries, waitlists, registration, and onboarding.
• Partner with Student Recruitment & Enrollment teams to streamline operational workflows and reduce manual processes.
• Support integrations between Salesforce, PowerSchool, and other student information and enrollment systems.
• Develop reports and dashboards that help regional and school‑based teams monitor enrollment progress and make data‑informed decisions.

Marketing & Family Engagement

• Support Salesforce Marketing Cloud and integrated communication platforms used for family outreach and engagement.
• Manage audience segmentation, communication preferences, and campaign tracking.
• Support the set‑up and monitoring of automated communications related to recruitment, enrollment, registration, and family engagement.
• Partner with Marketing & Communications teams to improve campaign performance, reporting, and family communication strategies.

Advancement & Development

• Support Advancement operations, including donor relationship management, prospect tracking, gift processing, and grant management.
• Partner with Advancement teams to improve fundraising workflows and data management practices.
• Support integrations with fundraising platforms and third‑party donor management tools.
• Maintain accurate constituent data and reporting to support fundraising strategy and stewardship.

Reporting, Analytics & Data Quality

• Develop reports, dashboards, and data visualizations that provide actionable insights for regional and school‑based teams.
• Monitor and improve data quality through duplicate management, validation rules, governance processes, and routine audits.
• Analyze trends and partner with stakeholders to identify opportunities for operational improvement.
• Promote best practices for data integrity and effective system usage across departments.

Training & Stakeholder Support

• Serve as the primary Tier 1 support contact for Salesforce users across the organization.
• Troubleshoot user issues and coordinate with vendors or internal technology teams when escalation is needed.
• Develop user guides, documentation, and training materials that support effective platform adoption.
• Deliver training sessions and ongoing support for new and existing users.
• Build strong relationships across departments by providing responsive, solutions‑oriented customer service and technical support.

Qualifications

• Bachelor's degree preferred or equivalent combination of education and experience.
• Salesforce system administration experience strongly preferred.
• Salesforce Administrator Certification preferred.
• Minimum of two years of experience administering Salesforce or comparable CRM platforms.
• Experience supporting Student Recruitment & Enrollment, Marketing, Advancement, or customer relationship management processes preferred.
• Experience with Salesforce Education Cloud, Experience Cloud, Marketing Cloud, or related Salesforce products preferred.
• Knowledge of system integrations, data synchronization, automation tools, and reporting.
• Strong analytical, organizational, and problem‑solving skills with exceptional attention to detail.
• Experience developing reports, dashboards, and data visualizations to support business decision‑making.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to translate technical concepts into accessible solutions for non‑technical users.
• Strong project management skills with the ability to manage multiple priorities in a fast‑paced environment.
• Customer‑service mindset with a commitment to continuous improvement and operational excellence.
• Demonstrated ability to build productive relationships across diverse stakeholder groups.
• Deep commitment to KIPP NYC's mission and belief that strong operational systems contribute to excellent experiences for students, families, and staff.
• Demonstrates KIPP NYC's core values of zest, grit, hope, social intelligence, gratitude, and a sense of humor.

Compensation & Benefits

KIPP NYC offers a salary ranging from $71,070 to $85,490 per year. Salary ranges are standardized based on role level and function, and are benchmarked for equity.

KIPP NYC offers a generous benefits package, including medical, dental, and vision insurance; a 403(b) retirement plan with a 50% match after six months; generous time‑off aligned with the school calendar; up to 12 weeks of 100% parental leave; Bright Horizon backup child and elder care; employer‑paid life insurance and short‑ and long‑term disability; eight weeks paid sabbatical after ten years; annual professional development funds; and tuition reimbursement.

- This description is intended to describe the type of work being performed by a person assigned to this position. It is not an exhaustive list of all duties and responsibilities required by the employee.

- This is a full‑time, in‑person role based in New York City.

- KIPP NYC LLC does not offer visa sponsorship or work authorization.

- KIPP NYC LLC is committed to creating a welcoming environment that includes employees with diverse backgrounds and experiences.

- KIPP NYC LLC is an Equal Opportunity Employer. KIPP NYC LLC is committed to the principles of equal employment opportunity for all employees and applicants for employment.