Senior Associate, Process Excellence

AbbVie; Mettawa (IL); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Health, dental, vision insurance

401(k) plan

Paid time off

Job summary

AbbVie in the United States is seeking a Senior Associate, Process Excellence to help manage commercial programs and service contracts within oncology. You will work closely with the U.S.

Oncology Brand, Legal, OEC, Field Ops, Finance, and IT to execute requests and improve workflows. The role focuses on day-to-day operations, data tracking, and cross-functional collaboration to ensure efficient processes and compliance with policies across AbbVie Oncology.

Qualifications

• Bachelor's Degree or applicable work experience.
• 3+ years of professional experience.
• Proficient in MS Word, Excel, PowerPoint, Outlook.
• Highly self-motivated, detailed and results-oriented; able to manage own schedule, work independently.
• Strong organizational, communication, and time management skills.

Responsibilities

• Support daily operational activities and ensure tasks are completed accurately and on time.
• Coordinate workflows, processes and administrative activities.
• Track, compile, and maintain operational data, reports, and records.
• Identify and elevate issues, gaps, or delays affecting operational performance.
• Collaborate with cross-functional stakeholders to support business needs.
• Assist with process improvements to increase efficiency and consistency.
• Maintain compliance with company policies, standards, and regulations.
• Support meeting preparation, documentation and follow-up actions.
• Help monitor metrics and provide updates to leadership.
• Contribute to initiatives that improve productivity, quality, and customer service.

Skills

MS Word

MS Excel

MS PowerPoint

MS Outlook

Project management

Communication skills

Time management

Detail oriented

Education

Bachelor's Degree or applicable work experience

Tools

Contract management

Office software

Job description

About AbbVie

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.

Company Description

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.

Job Description

It is an exciting time to join AbbVie’s growing oncology team as we pursue our mission to have a remarkable impact on the lives of people affected by cancer. For more information, please visit abbvieoncology.com.

AbbVie Oncology Capabilities and Operation’s mission is to relentlessly advance excellence in oncology capabilities, operations, and advocacy through integrated teamwork and strong collaborations. With our unparalleled perspective across the portfolio, we aim to drive impactful outcomes that continually elevate the internal and external presence of AbbVie Oncology. By fostering agility and innovation, we are committed to unlocking what’s next for the benefit of our patients, our people, and our business.

The Senior Associate, Process Excellence will be responsible for commercial program and service contract management for AbbVie’s oncology portfolio. The successful candidate will closely collaborate with the U.S. Oncology Brand, Legal, Office of Ethics and Compliance (OEC), Field Operations, Field Sales, Central Consultancy Group (CCG), Finance, Purchasing, IT, Accounts Payable, Accounts Receivable, and Vendor Management to execute commercial program and service requests.

The Senior Associate, Process Excellence supports day-to-day business operations and contributes to the efficient execution of operational processes. This role assists with workflow coordination, data tracking, reporting, and cross-functional collaboration to help ensure smooth and effective operations.

Key Responsibilities Include

• Support daily operational activities and ensure tasks are completed accurately and on time
• Assist with coordination of workflows, processes, and administrative activities
• Track, compile, and maintain operational data, reports, and records
• Identify and elevate issues, gaps, or delays affecting operational performance
• Partner with team members and cross-functional stakeholders to support business needs
• Assist with process improvements to increase efficiency and consistency
• Maintain compliance with company policies, standards, and applicable regulations
• Support meeting preparation, documentation, and follow-up actions
• Help monitor metrics and provide updates to leadership as needed
• Contribute to initiatives that improve productivity, quality, and customer service

Other Responsibilities Include

• Provide coverage support in the absence of other direct or cross-functional team members
• Assists Oncology Operations team with seasonal initiatives that require additional operational support

Qualifications

Required

• Bachelor’s Degree or applicable work experience
• 3+ years of professional experience
• Proficient in MS Word, Excel, PowerPoint, Outlook
• Highly self-motivated, detailed and results-oriented; able to manage own schedule, work independently, track activities and expenditures
• Strong organizational, communication, and time management skills
• Possesses strong project management, verbal, written and professional skills
• Can effectively work with various departments and communicate clearly
• Comfortable with last-minute requests and changes
• Can thrive in an environment with some ambiguity
• Ability to effectively manage multiple competing priorities
• Easily able to learn various new programs and processes

Preferred

• Background with Contracts (Master Service Agreement, Statement of Work, and Work Order)
• Experience with funding requirements for Healthcare Organizations and Healthcare Providers
• Familiarity with Group Purchasing Organizations
• History providing support to suppliers and resolving payment challenges
• Proficiency of AbbVie policies, procedures, culture, and other brand team operations
• Pharmaceutical industry experience
• Knowledge and experience in hematology and solid tumor markets
• Continuous Improvement and/or Change Management skills
• Familiarity with launching technology and tools to improve operational efforts

Additional Information

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
• This job is eligible to participate in our short-term incentive programs.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more: https://www.abbvie.com/join-us/reasonable-accommodations.html