Sr Manager, Strategic Process Excellence Lead - OED Development Operations

Allergan; North Chicago (IL); On-site; USD 150,000 - 190,000; Full time

Benefits offered by this job

Paid time off

401(k) plan

Long-term incentive programs

Job summary

AbbVie is seeking a Sr Manager Process Excellence Lead (PEL) to optimize Oncology Early Development processes, including clinical operations, data management, statistics, and medical monitoring. You will define KPIs, own process health, and drive continuous improvement across a complex matrixed organization.

As a senior leader, you will partner with functional heads to implement governance, drive change management, and ensure training and documentation are aligned with strategic objectives for

Qualifications

• Bachelor’s degree in a regulated industry (Pharma/Healthcare) with 8+ years experience; 6+ with Masters; 4+ with PhD (required)
• 5+ years process management and continuous improvement experience preferred
• Experience with metrics to drive risk-based decisions and improvements; ability to analyze complex data sets
• Recognized leader in standard business procedures, including project and change management, with strong GxP understanding
• Strong organizational and communication skills; ability to navigate a complex matrixed organization
• Demonstrated stakeholder management with cross-functional collaboration
• Knowledge of Lean/Six Sigma; BPMP certificate or equivalent preferred

Responsibilities

• Defines and maintains process health ownership for Oncology Early Development (OED) processes
• Defines metrics and KPIs; forecasts and manages plans for processes with leadership alignment
• Responds to process-related questions; communicates trends and remediation plans
• Leads continuous process improvement to identify pain points and efficiency opportunities
• Participates in teams to update SOPs, functional specs, training materials, and process design docs
• Maintains governance of OED operating models and process frameworks; interprets standards
• Monitors performance and compliance metrics to drive improvements and determine solutions
• Demonstrates original thinking and presents ideas clearly
• Ensures sustainability of improvements with cross-functional owners and metrics
• Upholds company values; acts with integrity and accountability

Skills

Process excellence

Change management

KPIs/metrics

GxP knowledge

Project management

Stakeholder management

Lean/Six Sigma

Leadership

Education

Bachelor’s degree

Master’s degree

PhD

Job description

Company Description

About AbbVie

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio.

For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.

Job Description

Purpose:

The Sr Manager Process Excellence Lead (PEL) is accountable for continually optimizing Oncology Early Development business processes (including clinical operations, data management, statistical programming and medical monitoring), that will identify and define process improvement opportunities and assure accurate process documentation, appropriate training and delivery mechanisms, content creation, compliance, and system implementation.

The Sr Manager PEL will identify, plan, and execute opportunities to drive innovative process excellence and deliver on organizational strategies, goals, and objectives. They will act as primary point of contact for continuous process improvement and change management activities for OED and communicate key information and updates to appropriate leadership, function heads and senior leadership for alignment and endorsement.

Responsibilities

• Serves as an Oncology Early Development (OED) Development Operations’ process expert, knowledge leader and owner of process health. Is accountable for process performance oversight, process related decision-making, and all process related maintenance activities. Additionally, partners closely with functional area management and experts to streamline and optimize process content, outputs, and quality.
• Proactively defines metrics and KPIs for assigned process areas with a goal of measuring process health and compliance. Strategically forecasts and manages plans/updates for assigned processes in collaboration with leaders and function heads, and others as needed, utilizing knowledge of current and future business environment.
• Responds to process-related questions, alerts team and leadership of trends, proactively identifies knowledge gaps and prepares plans for remediation.
• Leads and delivers continuous process improvement for assigned business process area(s) by strategically identifying pain points and opportunities for efficiency.
• Lead and / or participates in working teams to defines processes drive implementation including updates to global operating procedures, functional requirement specifications, training materials and process design documentation as needed.
• Own the governance and maintenance of OED operating models, process frameworks, and knowledge resources, serving as the primary resource for operational guidance and interpretation of established processes, standards, and ways of working.
• Monitors and analyzes operational performance and compliance metrics and KPIs to demonstrate process effectiveness and quality, identify areas of improvement and recommend solutions. Participates in process aligned initiatives to drive transformational improvements and makes strategic, aligned decisions via relationships with cross-functional stakeholders. Leverages process improvement tools to identify and implement countermeasures to improve efficiency, quality, and compliance.
• Displays original thinking and creativity, meets challenges with resourcefulness, generates suggestions for improving work, and effectively presents ideas and information.
• Ensures sustainability of all improvements post-implementation by partnering with cross-functional team leaders and process owners to define the optimal performance measurements to track and measure success over time.
• Upholds organizational values and demonstrates sound business ethics, works with integrity and ethics in all situations, and always treats others with respect and consideration. Takes responsibility for actions, reacts well under pressure, follows through on commitments, and demonstrates consistency between words and actions.

Qualifications

• Bachelor’s degree with 8+ years in Pharmaceutical, Healthcare, or regulated industry; 6+ with Masters, 4+ with PhD (required).
• 5+ years process management and continuous improvement experience preferred.
• Strong project management skills with the ability to be resourceful and adapt to situations with unknowns, but still be able to drive progress while communicating and delivering presentations with impact, experience in the process area of responsibility (preferred).
• Experience with use and/or development of metrics to drive risk-based business decisions and/or improvements including working with data sets to draw out conclusions and business insights. Strong business insight and ability to assess trends, complex data sets, generate robust business cases and impact analysis.
• Recognized leader and expert in standard business procedures, including project and change management practices, with robust understanding of GxP.
• Strong organizational, team building, and communication skills. The ability to work and navigate within a complex matrixed organization with a track record of delivering impactful, transformative change (required).
• Demonstration of successful stakeholder management through communication and leadership with broad business orientation.
• Solid interpersonal and influencing skills to ensure buy in at various levels and within and across various functions of the organization who can collaborate to drive better outcomes.
• Comfortable with out of the box thinking and challenging status quo.
• Understanding of efficiency principles such as Lean/Six Sigma; Black belt, Business Process Management Professional (BPMP) Certificate and/or similar recognized industry continuous improvement programs preferred.

Additional Information

• The compensation range described below is the range of possible base pay compensation that the Companybelieves ingood faith it will pay for this role at the timeof thisposting based on the job grade for this position.Individualcompensation paid within this range will depend on many factors including geographic location,andwemayultimatelypaymore or less than the posted range. This range may bemodifiedin thefuture.

• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick),medical/dental/visioninsurance and 401(k) to eligibleemployees.

• This job is eligible toparticipatein our long-term incentiveprograms.

Note: No amount of payis considered to bewages or compensation until such amount is earned, vested, anddeterminable.The amount and availability of any bonus,commission,incentive, benefits, or any other formofcompensation and benefitsthat are allocable to a particular employeeremainsin the Company's sole andabsolutediscretion unless anduntil paid andmay bemodifiedat the Company’s sole and absolute discretion, consistent withapplicable law.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.

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