A growing multi-family office and investment advisory firm is seeking an Investment Reporting & Client Relations Senior Associate to join its team. The firm provides comprehensive investment and family office services to individuals, families, and their related entities, delivering tailored solutions designed to preserve and grow wealth across generations.
The firm operates with a collaborative, entrepreneurial approach and works across a broad range of public and private investments. Team members are expected to bring strong technical expertise, sound judgment, and a high degree of ownership while maintaining the service orientation and discretion required when supporting sophisticated families.
Position Overview
The Investment Reporting & Client Relations Senior Associate will play a central role in the firm's investment reporting and client operations function, with primary responsibility for the accuracy, integrity, and production of client portfolio and performance reporting through Addepar.
Reporting to the Director of Client Operations, this individual will own key components of the reporting lifecycle, from data aggregation and reconciliation through quality control and final client deliverables. The Senior Associate will also work directly with clients, advisors, investment professionals, custodians, fund administrators, and other external partners to resolve reporting matters and ensure clients receive accurate, timely, and thoughtful information about their portfolios.
The ideal candidate combines strong technical fluency in Addepar and investment performance reporting with the communication skills and judgment to engage confidently with clients. This individual should be comfortable moving between detailed data analysis, process improvement, and client conversations and should thrive in an environment that values accuracy, responsiveness, intellectual curiosity, and independent problem-solving.
Key Responsibilities
Investment Reporting & Data Management
- Own key components of the investment reporting process within Addepar, ensuring client portfolio data is complete, accurate, and appropriately classified
- Maintain client entities, accounts, investments, transactions, attributes, and reporting structures within Addepar
- Prepare recurring client performance reports, meeting books, and other portfolio materials, ensuring accuracy and consistency before distribution
- Review portfolio and performance data for discrepancies, stale valuations, data-feed issues, misclassified holdings, and other inconsistencies, proactively resolving issues before they affect client reporting
- Analyze and troubleshoot performance discrepancies using a strong understanding of TWR, IRR, MWR, cash flows, valuations, and underlying system calculations
- Reconcile Addepar data against custodial statements, fund administrator records, general ledger information, capital account statements, K-1s, and other source documentation
- Download and aggregate information from third-party administrators and other data sources and map information from document intelligence platforms into Addepar
- Maintain accurate reporting across public securities, private funds, direct investments, real assets, and other alternative investments
- Develop and maintain reporting schedules, controls, checklists, and quality assurance procedures to support timely and accurate reporting
- Identify opportunities to improve reporting workflows, strengthen data governance, and increase automation and scalability as the firm grows
- Coordinate with third-party fund administrators to reconcile and update valuations for Fund and SPV vehicles
- Partner with the investment and operations teams to maintain accurate performance and investment trackers across Fund and SPV vehicles
- Monitor capital activity, valuations, and other relevant investment information to ensure private investment data remains current within reporting systems
- Support client and LP reporting, including quarterly reporting, capital account information, performance analysis, and benchmarking, as applicable
- Ensure appropriate treatment of historical transactions, valuations, and cash flows when onboarding existing private investments
Client Relations & Advisory Support
- Serve as a knowledgeable point of contact for clients and advisors regarding portfolio reporting, account information, and performance-related questions
- Partner with advisors to prepare for client meetings and review portfolio performance and reporting materials
- Present and walk clients through performance reports and meeting materials, translating complex portfolio information into clear and accessible explanations
- Respond to client reporting requests with accuracy, professionalism, and appropriate urgency
- Support the onboarding of new family office clients, including gathering historical portfolio information and establishing accounts, entities, investments, and reporting structures within Addepar
- Develop a strong understanding of each client's portfolio structure and reporting preferences to provide consistent, tailored service
- Coordinate across investment, operations, and advisory teams to ensure client requests and reporting needs are addressed efficiently
Systems, Technology & Process Improvement
- Serve as an internal subject matter resource for Addepar reporting functionality and data architecture
- Utilize Addepar's Portfolio Query Language (PQL) and Portfolio Query tools to analyze portfolio information and support reporting needs
- Build and maintain custom attributes, saved views, reporting templates, and other configurations
- Utilize the Jobs API and Excel/API integrations to support automated data exports and reporting workflows
- Maintain a strong understanding of Addepar's data model, including entities, positions, transactions, and External ID linking to custodial feeds
- Leverage Excel, Power Query, Power BI, SQL, and other tools, as appropriate, to analyze data and improve reporting processes
- Maintain accurate CRM data and workflows related to client and reporting activities
- Evaluate existing processes and identify opportunities to introduce greater automation, standardization, and operational efficiency
Cross-Functional & Compliance Support
- Manage the day-to-day relationship with the firm's outsourced reporting team, including deliverables, issue resolution, and escalations
- Coordinate with custodians, fund administrators, external reporting providers, and other third parties to resolve data and reporting matters
- Serve as a liaison between the investment and operations teams to ensure consistent and accurate portfolio information across systems
- Support the Chief Compliance Officer with annual and quarterly SEC filings and related reporting requirements
- Partner with the Chief Compliance Officer to review performance information used in marketing materials and ensure performance calculations and presentation are consistent with applicable SEC requirements
- Support broader investment and client operations initiatives as the needs of the firm evolve
Qualifications & Experience
- Bachelor's degree from an accredited university, preferably in finance, accounting, business administration, or a related field
- 5–7 years of relevant experience within an RIA, family office, wealth management firm, investment manager, or other financial institution
- Prior family office or ultra-high-net-worth client experience preferred
- Meaningful hands‑on Addepar experience required, including experience managing portfolio data and producing investment performance reporting
- Strong understanding of investment performance calculations and methodologies, including TWR, IRR, and MWR
- Experience reporting across multiple asset classes, including public securities and private or alternative investments
- Experience reconciling investment data across custodians, fund administrators, general ledgers, and other source systems
- Strong Microsoft Excel and data analysis capabilities; experience with Power Query, Power BI, SQL, APIs, or similar tools strongly preferred
- Experience with Canoe or other investment document and data aggregation platforms preferred
- Familiarity with investment reporting requirements within an SEC-registered investment advisory environment is a plus
Professional Attributes
- Exceptional attention to detail and a strong commitment to data accuracy
- Confidence communicating directly with sophisticated clients and explaining investment reporting and performance information clearly
- Strong analytical and problem-solving skills with the ability to identify the source of discrepancies rather than simply flagging them
- High degree of ownership and ability to independently drive work through completion
- Strong organizational and time management skills with the ability to manage multiple priorities and recurring deadlines
- Service-oriented mindset and willingness to support the broader team where needed
- Sound professional judgment and the ability to appropriately escalated issues
- High emotional intelligence and ability to build trusted relationships with clients, colleagues, and external partners
- Intellectual curiosity and an interest in understanding both the technical details and broader context behind client portfolios
- Comfort operating in a fast-paced, growing environment where processes and responsibilities will continue to evolve
- Ability to handle confidential financial and personal information with the highest level of discretion
Compensation
The firm offers a competitive compensation package commensurate with experience, including a discretionary performance bonus and a comprehensive benefits package.
Job Type: Full-time, onsite in Austin, TX