Senior Associate, Human Resources

West Pharmaceutical Services, Inc; Exton (PA); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Community involvement

Continuous learning & development

Global career opportunities

Inclusive & collaborative culture

Recognition & rewards

Job summary

West Pharmaceutical Services, Inc seeks a Senior Associate, Human Resources in Exton, PA for a hybrid role on-site 3 days per week. The position partners with HR leaders to translate workforce data into actionable insights using Power BI, SAP, and AI-enabled tools.

You will support talent reviews, program launches, and HR initiatives across the Proprietary Segment, while collaborating with COEs and HRBPs to align priorities and outcomes.

Qualifications

• Bachelor’s degree in Human Resources or related field; equivalent combination considered.
• Minimum 5 years experience in HR disciplines.
• Experience with HR business systems (e.g., SAP HCM, Workday, Kronos, SuccessFactors).
• Strong analytics, data storytelling and reporting capabilities.

Responsibilities

• Provides day-to-day HR business partner support to an assigned client group.
• Uses data and analytics to translate workforce information into insights for leaders.
• Builds workforce visuals and executive-ready materials using Power BI, PowerPoint and AI tools.
• Supports talent reviews, succession planning and HR program rollout across the segment.

Skills

HR analytics

Power BI

PowerPoint

AI tools

Data storytelling

HR business partner

Education

Bachelor’s degree in HR

Equivalent education/experience

Tools

SAP HCM

Workday

PeopleSoft

Kronos

SuccessFactors

Job description

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Title: Senior Associate, Human Resources

Requisition ID: 76080

Date: Oct 15, 2026

Location: Exton, PA, US, 19341

Department: Human Resources

Description:

This is a hybrid position requiring the team member to be onsite for 3 days per week. No relocation assistance is provided for this opportunity.

At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life‑saving and life‑enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?

There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.

We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.

Job Summary

The Senior Specialist, Human Resources is a dual-focus role supporting workforce enablement for the Proprietary Segment and HR business partnering for an assigned client group. This role uses data, analytics, and storytelling to translate workforce information into actionable insights for leaders, leveraging tools such as Power BI, SAP, PowerPoint, and AI-enabled technologies.

Reporting to the Director, HRBP & Workforce Enablement Leader, this role partners closely with HR Business Partners and Centers of Excellence (COEs) to align workforce data, talent priorities, and HR initiatives across the Proprietary Segment and to develop and implement coordinated workforce and talent plans, support HR program launches as needed, and monitor progress, adoption, and outcomes. This role also provides reporting and insights that help leaders assess workforce trends, identify areas of focus, and support employee development and program rollout across the segment.

Essential Duties and Responsibilities

• Provides day-to-day HR business partner support to an assigned client group, advising managers and employees on policies, procedures and people matters and escalating complex employee relations issues as appropriate.
• Uses in-depth expertise and experience to handle situations in various HR areas including performance management, onboarding, offboarding, compensation planning, training, benefits and payroll, and supports employees, leaders and HR partners through the performance management cycle within the HR system.
• Partners with Talent Acquisition and Compensation on staffing needs, job descriptions, requisitions, offers, leveling and pricing.
• Maintains solid knowledge of and ensures compliance with employment-related laws, regulations, policies, work procedures and safety rules, and liaises with Legal on statutory and legal issues.
• Builds the workforce story for the Segment — using Power BI, PowerPoint and AI-enabled tools to turn workforce data into clear visuals, executive-ready materials and recommendations leaders can act on.
• Tracks progress, milestones and adoption of talent and HR initiatives and monitors dashboards for workforce health, reporting key metrics and surfacing risks or opportunities for the Segment.
• Ties talent and HR initiatives together across the Segment so related efforts are sequenced and delivered as one plan, leading working sessions with managers and leaders to align on priorities and presenting progress and recommendations to HR leadership.
• Launches talent and HR programming as needed, including employee development programs — governance and rollout planning — coordinating delivery with the relevant COEs (such as talent management) and subject matter experts.
• Supports talent reviews, succession planning and capability assessments by preparing materials, analyzing data, consolidating inputs across operating units and tracking follow-through.
• Supports change management and communication plans, including execution readiness and contributes to cross-functional HR projects such as culture and process improvement initiatives.

Additional Requirements

• Work in an office environment. At times must sit for extended periods of time.
• Skills and Competencies: Trustworthy, inclusive, communication and presentation to diverse and large audiences, decision making, planning and organizing, personal accountability and attention to detail
• Strong consultative, interpersonal and client orientation skills
• Ability to work both independently and in a team environment
• Capacity to handle confidential and sensitive information and issues in a discrete manner
• Ability to work in a fast-paced virtual environment in a global organization
• Ability to prioritize and respond timely to changing requirements and to coordinate multiple tasks simultaneously
• Read and interpret data, information and documents.
• Must be able to multi-task, work under time constraints, problem solve, and prioritize.
• Ability to make independent and sound judgments.
• Observe and interpret situations, analyze and solve problems. #LI-MC1 #LI-Hybrid

Education

• High school diploma or equivalent required.
• Bachelor’s degree in Human Resources or a related field preferred.
• An equivalent combination of education and relevant work experience will be considered.

Work Experience

• Minimum 5 years Experience and knowledge of multiple HR disciplines required
• Experience with HR business systems (i.e. Ultimate, Workday, PeopleSoft, Kronos, SuccessFactors, SAP HCM) preferred

Preferred Knowledge, Skills and Abilities

• Experience in HR specialist/generalist work, HR analytics, and/or organizational development, with the potential to grow into a future HR leadership role.
• Strong business acumen, with the ability to translate workforce data into clear narratives and present insights persuasively to business leaders.
• Demonstrated ability to work with data and use Power BI, or a comparable BI tool, to access, filter, and interpret existing reports.
• Advanced Excel and PowerPoint skills, with comfort using AI-enabled tools.
• Strong program coordination, facilitation, communication, and interpersonal skills.
• Experience supporting manufacturing, operations, or high-volume production environments preferred.
• Exposure to talent review, succession planning, and workforce planning processes preferred.
• Ability to work independently and collaboratively in a fast-paced, global, virtual environment while managing multiple priorities with attention to detail.
• Project management and change management experience.

License and Certifications

• Human Resources\PHR or SHRM-CP preferred

Travel Requirements

None: No travel required

Physical Requirements

Sedentary-Exerting up to 10lbs/4kgs of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

What We Offer

• Community Involvement: West encourages volunteerism through its West without Borders initiative and other charitable programs that make a difference in local communities.
• Continuous Learning & Development: Opportunities for professional growth through training programs, tuition assistance, leadership development, and skill-certification initiatives.
• Global Career Opportunities: With facilities across North America, Europe, and Asia-Pacific, employees have opportunities for international exposure and cross-functional collaboration.
• Inclusive & Collaborative Culture: A global workforce that values diversity, equity, and inclusion—where all voices are heard and respected in a supportive environment.
• Recognition & Rewards:Performance-based bonuses, service recognition, and employee appreciation initiatives celebrate dedication and impact.

West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. If you have a special need that requires accommodation in orderto apply to West, please send an email to [e-mail] . Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening.