Director, Market Intelligence & Commercial Analytics

West Pharmaceutical Services, Inc; Exton (PA); Hybrid; USD 150,000 - 230,000; Full time

Benefits offered by this job

Relocation assistance

Hybrid work model

Job summary

West Pharmaceutical Services, Inc. seeks a Director of Market Intelligence & Commercial Analytics to lead intelligence capabilities across markets and products, integrating internal data with external signals.

You will support forecasting, portfolio strategy, and pricing decisions, partnering with Marketing, Product, Finance, and Strategy to drive executive-level decisions. The role requires a strong pharmaceutical market understanding, executive communication, and a track record of building

Qualifications

• Bachelor’s degree required with strong industry knowledge.
• 10+ years experience in market intelligence, analytics, or strategy.
• Pharma/life sciences industry experience preferred.

Responsibilities

• Lead development of market intelligence and analytics capabilities.
• Assimilate internal and external data to assess trends and sizing.
• Support forecasting, planning, and executive decision-making.
• Lead and develop a high-performing analytics team.
• Collaborate with cross-functional leaders on portfolio strategy and pricing.
• Translate analytics into executive narratives and actions.

Skills

Executive leadership

Market intelligence

Data analytics

Forecasting & modeling

Strategic storytelling

Stakeholder management

Executive communication

Leadership development

Education

Bachelor’s degree in Economics, Business, Data Science, Engineering, Analytics, or a related field

Tools

SAP

CRM systems

SQL

Python

R

MATLAB

Java

Job description

Location: Exton, PA, US, 19341

Department: Marketing

Description:

This is a hybrid position requiring the team member to be onsite for 3 days per week.

This position offers relocation assistance.

At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life‑saving and life‑enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?

There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.

We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.

Job Summary

The Director, Market Intelligence & Commercial Analytics leads West’s function in this area, assimilating and synthesizing internal enterprise data sources along with external market, customer, and commercial intelligence to generate actionable insights on market trends, market dynamics, competitive position, and market assessment, including market sizing and segmentation. The role supports strategic planning, forecasting, portfolio and pricing decisions, and investment prioritization across the enterprise, with a primary focus on West’s Proprietary Operating Units, specifically Elastomers and Primary Containment, and in close partnership with the Product, Marketing, Commercial, Finance, and Strategy functions. The successful candidate brings a strong understanding of the pharmaceutical market and value chain, and translates complex analyses into clear, concise, and executive‑ready recommendations and business narratives.

Essential Duties and Responsibilities

• Lead the development and continuous improvement of West’s market intelligence and commercial analytics capabilities, including models, dashboards, and reporting tools that support strategic and commercial decision‑making.
• Assimilate and synthesize internal enterprise data sources and external market, customer, competitive, and broader pharmaceutical market intelligence to assess market trends, market dynamics, market sizing and segmentation, demand signals, competitive activity, and business risk.
• Support business strategic planning, monthly business reviews, forecasting, and executive decision‑making by delivering clear, data‑driven insights and recommendations based on market surveillance.
• Lead and develop a high‑performing team:
  • through effective delegation, coaching, prioritization, and empowerment, ensuring strong execution and sustainable bench strength.
  • building capability in analytics, insight generation, executive communication, and consultative partnership, including the development of relevant tools.
• Partner closely with Strategic Marketing, Product Management, Pricing, Commercial, Finance, Planning, and other cross‑functional leaders to inform portfolio strategy, new product development, go‑to‑market decisions, pricing, and investment prioritization.
• Translate complex analytics, market signals, and business implications into clear, audience‑appropriate narratives that inform executive decision‑making and commercial action.
• Apply deep understanding of pharmaceutical and/or biopharmaceutical market dynamics to shape market intelligence priorities, interpret external signals, and guide strategic recommendations.
• Establish best practices for market surveillance, market assessment, forecasting support, data governance, model development, and the effective use of internal and external data sources across the organization, in partnership with key functions.
• Demonstrate adaptability and initiative in ambiguous and challenging situations.
• Possess strong leadership, analytical, project management, and planning skills for effective functional leadership.

#LI-TH1

Additional Responsibilities

• Set direction for the use of advanced analytics and modern AI‑enabled methodologies, ensuring technical rigor while aligning analytical approaches to business priorities.
• Translate complex data, models, and research into concise, relevant, and executive‑ready business narratives for senior leaders, executive leadership, and board‑level discussions. Present insights with clarity, credibility, and executive presence.
• Monitor evolving global market conditions, including developments across the pharmaceutical and injectable drug landscape, and identify emerging trends, disruptions, opportunities, and risks that may affect West’s strategic and commercial position.
• Strong business acumen and possess the ability to grasp novel business models and strategic plans.
• Fearless innovator of intelligence approaches.
• Perform other duties as assigned.

Education

• Bachelor’s degree in Economics, Business, Data Science, Engineering, Analytics, or a related field.

Work Experience

• At least 10 years of experience in market intelligence, commercial analytics, business analytics, strategy, or related disciplines.
• Experience in the pharmaceutical, biotechnology, medical device, healthcare, or related life sciences industry strongly preferred.

Preferred Knowledge, Skills and Abilities

• Demonstrated leadership strength, including the ability to delegate effectively, develop talent, and deliver through others in a complex matrixed organization.
• Demonstrated ability to hire, lead, coach, and develop team of analytics and data science experts.
• Understanding of the pharmaceutical market, including manufacturer dynamics, injectable drug pipelines, customer and channel structures, competitive activity, and factors influencing demand across the injectable drug and delivery landscape; ability to drive data analytics in these areas
• Strong knowledge of market intelligence, market surveillance, market assessment, forecasting, segmentation, pricing, and competitive analysis.
• Proficient in predictive modeling and the application of modern AI/ML techniques to develop data‑driven insights, forecasts, and business solutions.
• Basic understanding of drug molecule‑level scientific information and terminology, with the ability to interpret relevant scientific and technical data in support of business and market analysis.
• Experience working with both structured and unstructured datasets, including the ability to integrate, analyze, and derive actionable insights from diverse data sources.
• Familiarity with data sources, analytics, visualization platforms, and related technologies to direct technical work and engage credibly with expert practitioners, including:
  • Working knowledge of SAP and Customer Relationship Management (CRM) systems, with the ability to leverage enterprise data from these platforms for commercial analytics and decision‑making.
  • Cloud technologies, including SQL for data extraction, transformation, analysis, and reporting.
  • Multiple regression, cross validation, variable selection; decision tree and random forest approaches; knowledge of logit and probit models.
  • JIRA for project management, workflow tracking, and cross‑functional collaboration.
  • Python, Statistical Computing with R, RStudio Integrated Development Environment or similar IDEs, Matlab, JAVA is a plus.
• Understanding of Database Management Systems (DBMS), including database design, data integration, data quality, and management of complex datasets.
• Strong business acumen and the ability to translate complex technical and market insights into compelling business narratives and actionable recommendations for diverse stakeholders, including executives.
• Executive presence and strong communication skills, including the ability to influence senior leaders through clear, concise, and compelling written, verbal, and presentation‑based communication.
• Ability to comply with the company’s safety and quality policies at all times.

Travel Requirements

10%: Up to 26 business days per year

Physical Requirements

Sedentary-Exerting up to 10lbs/4kgs of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

Additional Requirements

• Must be able to communicate effectively with written and oral skills, make quick decisions, interpret data, read & write, speak in front of groups, express & exchange ideas, understand direction and adhere to procedures.
• Have Executive presence in front of groups, express & exchange complex ideas with clarity and simplicity.
• Must maintain the ability to work well with others in a variety of situations, including matrix organization.
• Must have advanced critical thinking skills.
• Physically able to travel by all common modes of transportation, including air, train, automobile, and bus.
• Able to perform well in high‑stress, time‑sensitive work environment, including scrutiny by executive‑level management.
• Maintain the ability to work well with others in a variety of situations.
• Able to multi‑task, work under time constraints, problem solve, and prioritize.
• Able to learn and apply new information or new skills.

What We Offer

Generous Paid Time Off (PTO):Flexible vacation, personal, and holiday leave ensures employees can maintain a healthy work‑life balance and recharge effectively. Inclusive & Collaborative Culture: A global workforce that values diversity, equity, and inclusion—where all voices are heard and respected in a supportive environment. Recognition & Rewards:Performance‑based bonuses, service recognition, and employee appreciation initiatives celebrate dedication and impact.

West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. If you have a special need that requires accommodation in orderto apply to West, please send an email to [e-mail] . Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening.