Senior Associate, Health Coverage & Access — Hybrid

United Way of New York City; New York (NY); Vor Ort; USD 70.000 - 77.000; Vollzeit

Zusammenfassung

United Way of New York City (UWNYC) seeks a Senior Associate, Healthcare Coverage and Access, Health Equity to support the Health Equity department in strengthening access to healthcare and public benefits for New Yorkers. The role provides technical support to the UWNYC CBO network through trainings, convenings, and programmatic initiatives.

Reporting to the Director, 1115 Waiver Initiative, the position is grant-funded through March 31, 2027, and involves coordinating trainings, tracking

Qualifikationen

• Bachelor's degree in public health, human services, public administration, nonprofit management, healthcare administration, social work, or a related field required.
• A minimum of 2 years of relevant experience in nonprofit programs, healthcare or benefits access, community engagement, customer or user support, training, or project coordination.
• Demonstrated ability to manage multiple workstreams, deadlines, partner communications, and detailed implementation tasks in a fast-paced environment.

Aufgaben

• Support day-to-day administration of UWNYC’s volunteer platform, including maintaining user accounts, organization profiles, volunteer opportunities, and accurate and current platform information.
• Serve as a primary point of contact for individuals and community-based organizations using the platform, responding to questions and providing timely support with account creation, platform navigation, volunteer registration, scheduling, and volunteer hour tracking.
• Support CBO partners in posting and maintaining volunteer opportunities and effectively utilizing platform features and established procedures.
• Plan and deliver Volunteer Now platform trainings for CBOs across the UWNYC network, including UBA Partners, Bronx SCN partners, Connect2Care partners, and other community-based organizations outside of the Health Equity program.
• Deliver Volunteer Now trainings through Lunch and Learns, webinars, orientations, and other formats, including sessions designed to reach both CBO staff and community members seeking volunteer opportunities or support meeting applicable work requirements.
• Develop and maintain Volunteer Now user guides, FAQs, training materials, and other resources that support effective platform adoption and use.
• Assist individuals in identifying appropriate volunteer opportunities and address or escalated barriers that may prevent successful volunteer participation.
• Maintain records and compile routine reports on platform activity and engagement, including registered users, active volunteers, volunteer opportunities, volunteer hours, and other relevant performance measures.
• Monitor user experience and recurring questions, document feedback, and coordinate with internal staff and the software vendor to troubleshoot issues and improve platform functionality.

Kenntnisse

Customer service

Relationship management

Communication skills

Training delivery

MS Office Suite (Excel, PowerPoint, W

CRM systems

Bilingual Spanish or Mandarin

Ausbildung

Bachelor's degree in public health/public administration/nonprofit management/healthcare administration

Tools

CRM systems

Volunteer management platforms

Databases and online platforms

Jobbeschreibung

United Way of New York City (UWNYC) seeks a Senior Associate, Healthcare Coverage and Access, Health Equity to support the Health Equity department in strengthening access to healthcare and public benefits for New Yorkers. The role provides technical support to the UWNYC CBO network through trainings, convenings, and programmatic initiatives.

Reporting to the Director, 1115 Waiver Initiative, the position is grant-funded through March 31, 2027, and involves coordinating trainings, tracking