Health Equity: Senior Associate, Access & Coverage

United Way; New York (NY); Hybride; USD 70 000 - 77 000; Plein temps

Résumé du poste

United Way of New York City (UWNYC) seeks a Senior Associate in Healthcare Coverage and Access, Health Equity (Fixed Term) to support implementation of initiatives strengthening access to healthcare and public benefits for New Yorkers. You will train and support CBOs, coordinate program activities, and ensure responsive systems for partners and communities served.

The role involves platform training, convenings, and collaboration with internal teams, with a grant end date of March 31, 2027.

Qualifications

• Bachelor's degree in public health, human services, public administration, nonprofit management, healthcare administration, social work, or a related field.
• At least 2 years of relevant nonprofit or healthcare program experience.
• Ability to manage multiple workstreams and meet deadlines.
• Experience delivering trainings, webinars, orientations, or presentations for community-based organizations.
• Experience using databases, CRM systems and learning new systems.
• Strong customer service and relationship-management skills.
• Excellent written, verbal, facilitation, and interpersonal communication.
• Proficiency with Microsoft Office, especially Excel, PowerPoint, Word, Outlook, and Teams.
• Knowledge of SNAP, Medicaid, public benefits access; NY context preferred.
• Bilingual skills (Spanish, Mandarin, or other NYC languages) preferred.

Responsabilités

• Administer UWNYC’s volunteer platform: maintain user accounts, org profiles, opportunities, and platform information.
• Serve as primary contact for platform users: assist with account creation, navigation, registration, scheduling, and hours tracking.
• Support CBO partners in posting opportunities and using platform features.
• Plan and deliver Volunteer Now trainings for CBOs across the UWNYC network.
• Deliver trainings via Lunch and Learns, webinars, orientations.
• Develop and maintain Volunteer Now user guides, FAQs, and training materials.
• Assist individuals in finding suitable volunteer opportunities and address barriers.
• Maintain records and generate routine platform activity reports.
• Coordinate with staff and vendor to troubleshoot issues.
• Provide project management and coordination for 1115 Waiver trainings and Bronx SCN capacity-building.
• Coordinate training logistics: calendars, outreach, registration, materials, attendance, and follow-up.
• Collaborate with internal/external partners to deliver trainings and ensure clear roles and deadlines.
• Support convenings for Bronx SCN and UWNYC partners: agendas, materials, notes, and action items.
• Maintain project documents and monitor milestones.
• Identify recurring questions and escalate themes to leadership.
• Support other 1115 Waiver and Health Equity activities.
• Provide project management for UBA Partner cohort rollout and ongoing management.
• Maintain cohort workplans, trackers, calendars, and status updates.
• Support onboarding and monitor core cohort requirements.
• Coordinate quarterly partner reporting and follow-up on submissions.
• Track progress toward targets and identify training needs.
• Coordinate quarterly peer learning meetings and partner communications.

Connaissances

Customer service

Relationship management

Facilitation

Coordination

Communication

Training delivery

Formation

Bachelor's degree

Outils

CRM systems

Databases

Volunteer management systems

Microsoft Office

Description du poste

United Way of New York City (UWNYC) seeks a Senior Associate in Healthcare Coverage and Access, Health Equity (Fixed Term) to support implementation of initiatives strengthening access to healthcare and public benefits for New Yorkers. You will train and support CBOs, coordinate program activities, and ensure responsive systems for partners and communities served.

The role involves platform training, convenings, and collaboration with internal teams, with a grant end date of March 31, 2027.