Senior Associate, Growth (New York)

Kalepa Insurance Services, LLC; New York (NY); Remote; USD 70,000 - 110,000; Full time

Job summary

An innovative startup is seeking a Senior Associate for its Growth team to revolutionize commercial insurance through a cutting-edge SaaS platform. This role demands a dynamic professional with a passion for client success and a knack for data analysis. You will engage with some of the largest insurance carriers, ensuring they derive maximum value from the platform. With a focus on building trust-based relationships and driving client satisfaction, you'll play a pivotal role in shaping the future of the insurance industry. Join a vibrant team that values hustle, transparency, and experimentation, and be part of a journey to transform a trillion-dollar industry.

Benefits

Competitive salary

Equity options

100% covered medical, vision, and dental

20 days of PTO

Continuing education credits

401(k) plan with employer contribution

Qualifications

• 3+ years in client-facing enterprise SaaS roles, preferably in InsurTech or FinTech.
• Strong analytical skills with experience in SQL and data-driven decision making.

Responsibilities

• Develop and maintain trust-based relationships with clients and executives.
• Lead user training sessions and gather client feedback for product improvement.

Skills

Client-facing experience

SaaS knowledge

Data analysis

C-level presentation skills

Problem-solving

Communication skills

Education

Bachelor's degree

Tools

SQL

Microsoft Outlook

Job description

Commercial insurance is a trillion-dollar industry run out of Microsoft Outlook.

Kalepa's team members bring experience from top technology companies, including Facebook, Google, Amazon, Mastercard, and Uber. Kalepa is backed by leading VCs like IA Ventures and Inspired Capital.

Our Values (This is important):

Many organizations have a dusty list of corporate values that no one ever follows. Kalepa is not one of those companies. Our values are designed to unlock the potential of our employees.

Success at Kalepa is bred from five core principles:

• Hustle & Grit - We expect everyone at Kalepa to be excellent at what they do and relentless in pursuing their craft. There are no easy days. Kalepa’s exceptional speed and determination are our biggest differentiators: this is how we win.
• Customer Focus - We will ruthlessly prioritize the work that drives our clients’ growth, profitability, and efficiency. We are not building things just because they seem cool - we are here to solve our customers’ most strategic problems.
• Meritocracy - Too many exceptional people are stifled by corporate bureaucracies. At Kalepa, those people excel - and we reward tremendous results with rapid promotions and compensation growth.
• Transparency - We are honest with each other. We don’t believe in back-office politics and keeping employees in the dark. Transparency allows us to instantly cut to the heart of the matter and figure it out together.
• Experimentation - For many of the problems we face, no company has ever solved them before. We tackle these by quickly testing, measuring, and iterating to determine the path to success.

In addition to our NY office, we have remote employees speaking 10+ languages across the globe. But we invest in bringing our people together both for regional meetups and global offsites.

About the Role:

Kalepa is looking for an exceptional Senior Associate for its Growth team with 3+ years of experience in an enterprise client-facing role. We are a remote-friendly startup that is building software to transform and disrupt commercial insurance. Kalepa is headquartered in New York City.

The Growth team at Kalepa is responsible for delivering outstanding value to our clients via Copilot, Kalepa's SaaS platform. The team functions as both a client partner and a bridge between our clients and Kalepa's top-notch development team. You will be expected to take ownership of and develop Kalepa’s client success function, in partnership with and reporting to the Director who leads the group. Kalepa’s clients include some of the largest insurance carriers in the US, as well as smaller regional carriers and MGAs (Managing General Agents). You will be expected to ensure that Kalepa’s clients have the highest levels of satisfaction, deliver value that drives client retention and revenue expansion, and actively support the development of a world-class Growth team. Travel to clients will be required and encouraged when practicable. Specific elements of the role include:

• Foster and own trust-based relationships with underwriters and executives alike.
• Master Kalepa's Copilot SaaS platform.
• C-level executive presentation and preparation.
• Plan, execute, and lead client user training.
• Leverage large datasets to analyze the impact on client KPIs.
• Lead 1:1 and group user sessions to gather feedback, educate, and ensure clients are getting the utmost value from Copilot.
• Coordinate with Kalepa’s Product team to support Copilot’s growth via issue identification, remediation tracking, and enhancement drafting.

About You:

Based in the greater New York City area. You have 3+ years of client-facing enterprise SaaS, growth, consulting, sales engineering, or technical sales experience. You love to hustle: finding ways to get things done, destroying obstacles, and never taking no for an answer. The words “it can’t be done” don’t exist in your vocabulary. You are commercially oriented and data-driven. You are excited about bringing a world-class solution to clients to rapidly grow ARR. You love being the customer's voice. You understand their problems and needs in detail and always look for better ways to address them. You value open, frank, and respectful communication.

• InsurTech or FinTech experience.
• Experience at a venture-backed startup during hypergrowth.
• Analytics background and experience with SQL.

What You’ll Get:

• Competitive salary (based on experience level).
• Equity options package.
• Work with an ambitious, smart, global, and fun team to transform a $1T global industry.
• Ground floor opportunity – senior associate at a rapidly growing startup.
• Excellent benefits: 100% covered medical, vision, and dental.
• 20 days of PTO a year.
• Continuing education credits.
• 401(k) plan with employer contribution (regardless of employee contribution).

See how Copilot can deliver better decisions