Senior Specialist, Market Administrator (MA)

New York Life; New York (NY); On-site; USD 55,000 - 65,000; Full time

Job summary

New York Life is seeking a Market Administrator to support the Group Benefit Solutions Sales and Client Management teams in a fully remote capacity. You will assist with presale activities, RFP/RFI submissions, proposal coordination, and data management in Salesforce to ensure timely, accurate responses to brokers and clients.

You will also help manage calendars, coordinate communications across Sales, Underwriting and Proposal teams, and support onboarding for new sales staff.

Qualifications

• Bachelor's degree preferred or equivalent professional experience.
• Experience in presale, proposal management, or administrative support roles is preferred.
• Health and Life License preferred but not required.

Responsibilities

• Support RFP/RFI presale process, including submission coordination and timeline tracking.
• Scrub and submit RFPs to Underwriting for rating and gather required proposal information.
• Manage calendars, deadlines, and meeting invitations related to proposal activity and sales opportunities.
• Enter and maintain account and opportunity information within Salesforce.
• Coordinate proposal questions and collect responses from subject matter experts.
• Provide administrative support for onboarding new Sales Representatives and Account Executives.
• Serve as backup support for other Market Administrators as needed.

Skills

Strong organizational skills

Excellent written and verbal comunicat

Interpersonal and customer service

Time management

Collaboration

Microsoft Office Suite

Salesforce

SharePoint

WebEx

Teams

Education

Bachelor's degree or equivalent

Tools

Microsoft Office Suite

SharePoint

Salesforce

WebEx

Collaborative platforms

Job description

Location Designation: Fully Remote

Business Unit Overview

Group Benefit Solutions delivers comprehensive insurance and absence management solutions for mid-size and large companies. Our work fosters a healthier, happier and more secure workforce, contributing to New York Life's legacy of being there when we're needed most. Here, you'll design, implement and support these solutions directly impacting customers' lives. At our core, we provide financial security and peace of mind to people through our absence, accident, disability, voluntary benefits and life insurance solutions.

Role Overview

The Market Administrator (MA) provides administrative and operational support to NYL's Group Benefit Solutions (GBS) Sales and Client Management teams. This role supports the presale process, proposal coordination, reporting activities, and administrative workflows while helping ensure timely and accurate support for internal teams, brokers, and clients.

What You'll Do

• Support the RFP/RFI presale process, including submission preparation, timeline tracking, and communication coordination.
• Scrub and submit RFPs to Underwriting for rating and assist with gathering required proposal information.
• Manage calendars, deadlines, and meeting invitations related to proposal activity and sales opportunities.
• Create and maintain opportunity folders and organize proposal documentation and communications.
• Enter and maintain account and opportunity information within Salesforce and related tracking tools.
• Submit proposal requests and RFP/RFI questionnaires to appropriate internal teams.
• Coordinate proposal questions and assist with collecting responses from subject matter experts.
• Support Underwriting and Sales teams with proposal updates and quote revisions.
• Maintain proposal documentation and communications within designated shared repositories.
• Submit and track data analytic requests related to sales opportunities and enrollment
• Coordinate printing, shipping, and fulfillment activities for business materials and presentations.
• Manage shared mailboxes and assist with communication workflows across the market.
• Assist with planning meetings, continuing education events, and market activities.
• Support onboarding activities for new Sales Representatives and Account Executives, including equipment coordination and system access requests.
• Provide administrative support for special projects and additional assignments as needed.
• Serve as backup support for other Market Administrators when necessary.

Salesforce & Data Management

• Maintain accurate opportunity and proposal information within Salesforce.
• Support regional tracking and reporting updates related to sales opportunities.

Communication & Team Collaboration

• Communicate updates and timelines to Sales, Underwriting, Proposal Teams, and additional internal partners.
• Collaborate with internal and external stakeholders to gather case-level information required for proposals.
• Provide responsive and professional support throughout the proposal and presale process.

What You'll Bring

• Bachelor's degree preferred or equivalent professional experience.
• Experience supporting Group Benefits, Insurance, Sales Operations, or Client Management environments preferred.
• Experience in a presale, proposal management, or administrative support role preferred.
• Health and Life License preferred but not required.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Excellent written and verbal communication skills.
• Strong interpersonal and customer service skills with the ability to collaborate across teams.

Core Competencies

• Organization & Prioritization
• Customer Focus
• Communication & Collaboration
• Problem Solving
• Adaptability
• Attention to Detail
• Operational Support
• Time Management

Technical Skills

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams).
• Experience with GBS systems and processes preferred.
• Working knowledge of SharePoint, Salesforce, WebEx, and collaborative platforms preferred.
• Strong document formatting and presentation support skills.

Pay Transparency

Salary Range: $55,000-$65,000

Overtime eligible: Nonexempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Company Overview

At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact.

Our diverse business portfolio creates opportunities to make a difference across industries and communities—inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you'll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress.

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what's next, and your growth powers it.

Our Benefits

We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.

Our Commitment to Inclusion

At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life's leadership in this space.

Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees' needs.