Senior Associate, End User Computing

theocc; United States; On-site; USD 100,000 - 150,000; Full time

Job summary

The Options Clearing Corporation (OCC) is seeking an experienced End User Computing Engineer to improve the end user experience through automation, troubleshooting, and day-to-day support of desktop and mobile environments.

You will maintain and enhance end user computing systems, support Office 365, manage profiles with FSLogix, deploy apps, and assist with JAMF Pro management for macOS/iOS endpoints. This role requires strong scripting, AD/Exchange expertise, and a focus on security posture.

Qualifications

• Clear, concise written and verbal communication
• Strong interpersonal and mentoring skills
• Team player with ability to work independently
• Visa sponsorship not available for this position

Responsibilities

• Improve end user experience through automation and troubleshooting
• Support desktop and mobile environments
• Patch OS builds and endpoint vulnerability remediation
• Package deployments for end user devices
• Manage end user profiles (FSLogix)
• Support macOS/iOS devices with JAMF Pro
• Provide on-call support as scheduled
• Document changes and procedures
• Own and manage tickets/incidents
• Assist with JAMF deployments and Mac/iOS enrollment

Skills

Windows desktop support

App deployment

Scripting

Active Directory

Exchange

Profile management

Software packaging

O365

VDI - Horizon

JAMF Pro

macOS support

Intune

Problem solving

Education

Bachelor of Science in Computer Science

4+ years desktop engineering or EUX

Tools

JAMF Pro

Omnissa Horizon

FSLogix

AppVolumes

Job description

What You\'ll Do:

Responsible for improving the overall end user experience through automation, troubleshooting, and day-to-day support of the desktop environment. This position helps maintain and continuously improve existing end user computing systems and tools. The role provides operational and technical support for existing end user computing architectures, helping implement solutions that support current services and strengthen security posture.

Primary Duties and Responsibilities:

• To perform this job successfully, an individual must be able to perform each primary duty satisfactorily.
• Troubleshoot application installation, performance, and runtime issues within the desktop and mobile environments
• Maintain and patch Operating System base builds and deployed endpoints, including feature updates, software updates, and vulnerability remediation testing/validation
• Packages application deployments for end user environment using Omnissa AppVolumes
• Preserves end user profile settings with FSLogix
• Challenge the status quo with new ideas and drive innovation for the end user experience
• Applies comprehensive knowledge of concepts, processes, practices, and procedures on technical assignments
• Automate processes in the end user experience space
• Maintain and troubleshoot Office 365 environment
• Process new hire email provisioning requests
• Troubleshoots production problems related to desktop and mobile software applications
• Addresses problems of systems integration, compatibility, and multiple platforms
• Assists in the evaluation and recommendation of application software packages, application integration and testing tools
• Remove barriers and obstacles from end-user technology to enable the business
• Provide tactical input on the overall End User Experience
• Provide on-call support according to assigned schedule
• Document changes, policies and procedures and drawings
• Contribute to projects of various sizes and schedules
• Own and manage ticket/incidents
• Support deployment and configuration of macOS/iOS devices using JAMF Pro, partnering with the architecture team on a greenfield implementation
• Assist with device enrollment, configuration profiles, and policy deployment for Mac/iOS endpoints
• Package and deploy applications to macOS endpoints using JAMF
• Perform other duties as assigned

Supervisory Responsibilities:

N/A

Qualifications:

• Clear, concise and precise written and verbal communication skills to effectively communicate with people of various backgrounds
• Strong interpersonal, leadership, project management and mentoring skills
• Strong ability to use solution-oriented approach towards problem resolution
• Ability to work independently and with a team, be a team player
• This position is not eligible for visa sponsorship

Technical Skills:

• Experience supporting Windows desktop operating system environments
• Experience deploying applications across the enterprise desktops using modern tools
• Experience with a scripting language
• Basic Active Directory/Group Policy support
• Experience supporting Microsoft Exchange
• Experience with profile management
• Experience packaging software for deployments
• Minimum of 3 years of experience with O365
• Experience with delivering VDI environment leveraging Omnissa Horizon and instant clone desktops
• Minimum of 3 years of experience performing Desktop Application Troubleshooting
• Working knowledge of JAMF Pro administration for macOS/iOS device management (enrollment, configuration profiles, application deployment)
• Experience supporting macOS operating system environments
• Basic experience with Intune
• Passion to identify, investigate, and drive new technology

Education and/or Experience:

• Bachelor of Science in Computer Science or related degree or equivalent experience
• Minimum of 3 years\' experience in desktop engineering or end user experience role

Certificates or Licenses:

N/A

About Us

The Options Clearing Corporation (OCC) is the world\'s largest equity derivatives clearing organization. Founded in 1973, OCC is dedicated to promoting stability and market integrity by delivering clearing and settlement services for options, futures and securities lending transactions. As a Systemically Important Financial Market Utility (SIFMU), OCC operates under the jurisdiction of the U.S. Securities and Exchange Commission (SEC), the U.S. Commodity Futures Tra