Senior/Associate Director, Visitor Experience

Virginia Tech

Blacksburg (VA)

Hybrid

USD 60,000 - 68,000

Full time

12 days ago

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Job summary

Virginia Tech seeks a Senior Assistant/Associate Director of Visitor Experience to lead the campus visit program and visitor services. You will recruit and develop professional and student staff, including tour guides, and refresh visit programs to elevate the student enrollment experience.

The role requires on-site work in Blacksburg, VA, with evening and weekend duties during peak seasons. Strong leadership and customer relations skills are essential to reflect the university’s commitment to

Qualifications

Bachelor’s degree with related experience in visitor experience, campus events, or higher education recruitment.
Experience with customer relations and/or event/program management.
Proven leadership and staff management skills.
Strong organizational skills; ability to manage multiple priorities.
Excellent interpersonal, communication and presentation skills with diverse groups.
Proficient with Microsoft Office or comparable software.
Willingness to work some evenings, weekends, and peak-season hours.

Responsibilities

Oversee Visitor and Undergraduate Admissions Center front desk operations and supervise professional and student staff.
Manage campus tour and visit programs; implement strategies to enhance the visitor experience.
Lead operational planning and staff development; collaborate with campus partners to improve the enrollment experience.