Senior Assistant/Associate Director of Visitor Experience

Virginia Tech; Blacksburg (VA); Hybrid; USD 60,000 - 68,000; Full time

Job summary

Virginia Tech seeks a Senior Assistant/Associate Director of Visitor Experience to lead the campus visit program and visitor services. You will recruit and develop professional and student staff, including tour guides, and refresh visit programs to elevate the student enrollment experience.

The role requires on-site work in Blacksburg, VA, with evening and weekend duties during peak seasons. Strong leadership and customer relations skills are essential to reflect the university’s commitment to

Qualifications

• Bachelor’s degree with related experience in visitor experience, campus events, or higher education recruitment.
• Experience with customer relations and/or event/program management.
• Proven leadership and staff management skills.
• Strong organizational skills; ability to manage multiple priorities.
• Excellent interpersonal, communication and presentation skills with diverse groups.
• Proficient with Microsoft Office or comparable software.
• Willingness to work some evenings, weekends, and peak-season hours.

Responsibilities

• Oversee Visitor and Undergraduate Admissions Center front desk operations and supervise professional and student staff.
• Manage campus tour and visit programs; implement strategies to enhance the visitor experience.
• Lead operational planning and staff development; collaborate with campus partners to improve the enrollment experience.

Skills

Leadership / staff management

Organizational skills

Interpersonal communication

Customer relations / event management

Microsoft Office proficiency

Evenings/weekends availability

Visitor experience / campus events

Education

Bachelor’s degree (related field)

Tools

Slate

Banner

Common App

Job description

Job Description

The Senior Assistant/Associate Director of Visitor Experience serves as the senior staff member responsible for planning, implementing, and administering daily internal operations and initiatives designed to increase and enhance the visitor experience and campus visit program at Virginia Tech.

The Senior Assistant/Associate Director of Visitor Experience provides leadership for visitor programs and services, ensuring a welcoming, engaging, and seamless experience for prospective students, families, and guests. The Senior Assistant/Associate Director will play a key role in refreshing and enhancing visit programs, recruiting and developing a high-performing team of professional and student staff, including tour guides, and strengthening the connection between campus visits and the broader enrollment experience. The position offers the opportunity to lead operational improvements, elevate the campus tour program, and help position the Visitor and Undergraduate Admissions Center as a strategic and impactful component of the university's enrollment efforts.

The Senior Assistant/Associate Director is responsible for overseeing the Visitor and Undergraduate Admission Center front desk operations, supervising professional and student staff, managing campus tour and visit programs, and implementing strategies that continuously innovate and enhance the visitor experience. Through effective leadership, operational planning, staff development, and collaboration with campus partners, the Senior Assistant/Associate Director helps ensure that every campus visit reflects the university's commitment to service excellence and student success.

This is an on-site position located in Blacksburg, VA. Evening and weekend work will be required, especially during peak seasons (fall and spring visit seasons).

Required Qualifications

• Bachelor’s degree with several years of progressively responsible experience in visitor experience, campus events, student engagement, higher education recruitment, or a closely related field
• Experience working with customer relations and/or event/program management
• Proven leadership and staff management skills
• Demonstrated organizational skills; the ability to handle multiple priorities simultaneously
• Exemplary interpersonal, communication and presentation skills with individuals and large groups, internal and external to the institution
• Computer proficiency with Microsoft Office or comparable software
• Availability to work some evenings, weekends, and peak-season hours (fall and spring visit seasons, admitted student events)

Preferred Qualifications

• Preference given for advanced degree in related field or equivalent combination of education, training, and experience; candidates with previous experience in a university admissions setting; experience with Slate, Banner, and Common App

Pay Band

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Overtime Status

Exempt: Not eligible for overtime

Appointment Type

Regular

Salary Information

Minimum starting salary of $60,000 for Senior Assistant and $68,000 for Associate Director

Hours per week

40+

Review Date

Nov 2, 2026

Additional Information

The successful candidate will be required to have a criminal conviction check.

About Virginia Tech

Dedicated to its motto,Ut Prosim(That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including Blacksburg, the greater Washington, D.C. area, the Health Sciences and Technology Campus in Roanoke, sites in Newport News and Richmond, and numerous Extension offices and research institutes. A leading global research institution, Virginia Tech conducts more than $650 million in research annually.

Virginia Tech endorses and encourages participation in professional development opportunities and university shared governance. These valuable contributions to university shared governance provide important representation and perspective, along with opportunities for unique and impactful professional development.

Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, ethnicity or national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.

If you are an individual with a disability and desire an accommodation, please contact Samantha Boyd at [e-mail] during regular business hours at least 10 business days prior to the event.