Senior Associate, Digital Bill Payment Delivery

JPMorgan Chase & Co.; Tampa (FL); On-site; USD 85,000 - 120,000; Full time

Job summary

JPMorgan Chase & Co. in Tampa is seeking a Senior Associate to shape end-to-end Digital Bill Payment initiatives and delivery, partnering with product managers, technology, and clients to enhance the customer experience.

You'll support onboarding, production operations, risk and control obligations, and production issue management, while analyzing incidents, driving remediation, and delivering reliable payment solutions with strong governance and reporting.

Qualifications

• 3+ years of relevant experience in payment or financial services.
• Bachelor's degree or equivalent.
• Experience supporting payment, treasury services, fintech, or financial services operations.
• Strong analytical, problem-solving, and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong written and verbal communication skills.
• Experience working with cross-functional stakeholders.
• Proficiency with Excel, PowerPoint, and data analysis tools.

Responsibilities

• Support day-to-day Digital Bill Payment platform operations and production support activities.
• Coordinate client onboarding, implementations, and change management efforts.
• Analyze operational incidents, identify root causes, and drive remediation activities.
• Perform monthly billing reconciliation process.
• Monitor key performance metrics, dashboards, and service-level objectives.
• Partner with technology, implementation, and vendor teams to resolve issues and improve processes.
• Prepare executive summaries, business review materials, and management reporting.
• Support governance activities, risk assessments, controls testing, and audit requests.
• Document business processes, requirements, and operational procedures.
• Assist with pricing analysis, client financial reviews, and business case development.
• Contribute to product enhancements and process improvement initiatives.

Skills

Analytical skills

Problem solving

Organizational skills

Cross-functional collaboration

Written communication

Verbal communication

Excel

PowerPoint

Data analysis

Multi-priority management

Education

Bachelor's degree

Tools

Excel

PowerPoint

Jira

Job description

JPMorgan Chase & Co. in Tampa is seeking a Senior Associate to shape end-to-end Digital Bill Payment initiatives and delivery, partnering with product managers, technology, and clients to enhance the customer experience.

You'll support onboarding, production operations, risk and control obligations, and production issue management, while analyzing incidents, driving remediation, and delivering reliable payment solutions with strong governance and reporting.